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Cloud Contact Center

Call Hold and Mute

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Última atualização: 2025-03-31 17:11:06

Call Hold

During a call, staff can click On Hold in Voice module to play the default on-hold prompt. To resume, click Cancel Hold. While on hold, staff can still hear the user.


Mute a Call

During a call, staff can click Mute in the Voice module to Mute their audio while still hearing the user. Click Unmute to resume talking.



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