Announcement
- What's New
- Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Billing Guide
New User Guide
- Voice Guide
- Desk Guide
Use Case
- Inbound: Customer Experience
- Outbound: Telemarketing
- Auto Dialer: Voice Notification
- Integration Use Case (SDK）
Administrator Guide
- Voice Guide
- Desk Guide
Member Guide
- Voice Guide
- Desk Guide
AI Voice Agent Guide
- Introducing AI Voice Agent
- AI Voice Agent Use Case Guide
- Set Up Your AI Voice Agent
- Activate AI Voice Agent Call
- AI Voice Agent Call Logs
Developer Guide
- SDK Development Guide
- Data Push
Voice API Reference
- History
- Introduction
- API Category
- Making API Requests
- Agent APIs
- Skill Group APIs
- Number APIs
- Dual Call APIs
- Predictive Outbound Call APIs
- SIP Phone APIs
- Call Service Record APIs
- Billing APIs
- Other APIs
- Outbound Call APIs
- Speech Intelligent Agent APIs
- Data Types
- Error Codes
Desk API Reference
- API Reference
- Callback Configuration
FAQs
Data Deletion Guide
Legal
Glossary
Contact Us

Self-Service IVR During Call

Download

Modo Foco

Tamanho da Fonte

Última atualização: 2025-03-31 17:12:51

Defination
During a call, staff can initiate self-service IVR process that is configured by admin, such as playing a product introduction and prompting users to press a key to confirm.
﻿
Guide
1. clicks self-service button, select the target Start Service IVR to initiate.
﻿
2. After self-service is completed, staff can click back to return to the call with the user.
﻿
﻿

Ajuda e Suporte

Esta página foi útil?

Você também pode entrar em contato com a Equipe de vendas ou Enviar um tíquete em caso de ajuda.

comentários

tencent cloud

Cloud Contact Center

Self-Service IVR During Call

Defination

Guide

Ajuda e Suporte