The pay-as-you-go (postpaid) billing method of ISS uses a daily settlement mode. Usage generated on the previous day is metered, settled, deducted, and billed on a daily basis. If the account balance is insufficient during billing and deduction, the account enters an overdue payment state.
This document describes the handling mechanism after an account has overdue payments, the service impact at each stage, and the refund policy.
Warning:
After the account enters the overdue payment resource reclamation period, the system will delete the stored data, which cannot be recovered after deletion. Recharge your account promptly after receiving an overdue payment reminder to avoid data loss.
Overdue Payment Handling Mechanism
After an overdue payment occurs, the system will process the account in stages as shown in the following table and send you reminders by email, in-app message, and other methods. After receiving a reminder, go to the Billing Center to recharge promptly to avoid impact on your business. |
Grace period | Within 24 hours after payment becomes overdue | The service is normal: devices can be connected and features can be used normally. | Stored data is stored normally. | No action is required, and services are not affected. |
Service suspension period due to overdue payment | 24 hours after payment becomes overdue, lasting 14 days by default. | Service stopped: devices cannot be connected, online device connections are interrupted, and real-time preview, recording, and AI analysis stop. | Stored data is retained, and storage fees continue to accrue during the service suspension period. | After recharging, the system automatically restores services. Refresh the console after a few minutes to resume normal use. |
Resource reclamation period after overdue payment | After the service suspension period due to overdue payment (14 days) ends | The service remains stopped. | Delete stored data. Deleted data cannot be recovered. | After recharging, you can use the service again. Deleted data cannot be recovered. |
Note:
The account returns to normal when the balance is greater than 0. We strongly recommend that you set a balance alert in the Billing Center to ensure sufficient account balance and avoid overdue payments affecting your business.
Charges incurred during the overdue payment period (such as storage fees for retaining data while the service is suspended) will continue to accrue and will be settled and deducted together after the account is restored.
Resource packages (prepaid) are prepaid resources and do not involve overdue payments. For handling after resource package expiration, see the renewal instructions.
Refund
Pay-as-you-go (postpaid) billing is settled based on actual usage. The incurred fees correspond to actual resource consumption such as device access, storage, bandwidth, and AI analysis. Refunds are currently not supported.