The Enterprise service plan is available free of charge twice a year and start at 3,000 USD per session afterwards. For more information, please contact your Tencent Cloud sales rep.
Infrastructure Event Management (IEM)
Take full advantage of our expert support services to meet your specific business needs in various scenarios and ensure smooth business development in the cloud.
Dedicated Support Services
Infrastructure Event Management (IEM) provides dedicated support important high-traffic events such as new application launches, marketing events, and version updates.
Dedicated Service Team
Dedicated Technical Support
Fast Incident Response
Stable Performance and Execution
Pricing
Get tailored support plans for your business. Contact your technical service manager 14 business days in advance for application.
Online Remote Support
On-site Support
4,500 USD the first day.
1,500 USD per additional day.
Service Details
01
Pre-Event Management
Based on your business needs, IEM will set up a dedicated project team and provide assessment reports for the needed Tencent Cloud resources.
- Dedicated Service Team
Tencent Cloud will set up a dedicated service team to provide 24/7 OPS support for your Tencent Cloud resources during the event.
- Disaster Recovery Support
Based on your business environments, IEM will provide disaster recovery plans at the system level.
- Real-Time Monitoring
IEM will configure system monitoring for your key businesses, and provide assessment reports on resource usage and network protection capacity.
- Resource and Capacity Stress Tests
Based on your business plans, IEM will conduct resource and capacity stress tests while generating output reports.
- Existing Resources Analysis
IEM will provide diagnostic reports on your existing Tencent Cloud resources and create optimization plans.
02
During Event Management
IEM offers 24/7 OPS support and incident responses in real time.
- Dedicated Technical Support
IEM technical experts will provide dedicated on-site services and help coordinate multiple resources.
- Incident Response Plan
IEM can respond to incidents within one minute and provide 24/7 OPS support.
- 24/7 Technical Support
IEM provides dedicated 24/7 technical support.
03
Post-Event Management
IEM will output overview reports.
- Overview Reports
The reports include a diagnostic report on your existing Tencent Cloud resources, stress test report on resource capacity, optimization plan for issues detected during event management, system disaster recovery plan, security event monitoring report and troubleshooting plans (if any).
01
Pre-Event Management
Based on your business needs, IEM will set up a dedicated project team and provide assessment reports for the needed Tencent Cloud resources.
- Dedicated Service Team
Tencent Cloud will set up a dedicated service team to provide 24/7 OPS support for your Tencent Cloud resources during the event.
- Disaster Recovery Support
Based on your business environments, IEM will provide disaster recovery plans at the system level.
- Real-Time Monitoring
IEM will configure system monitoring for your key businesses, and provide assessment reports on resource usage and network protection capacity.
- Resource and Capacity Stress Tests
Based on your business plans, IEM will conduct resource and capacity stress tests while generating output reports.
- Existing Resources Analysis
IEM will provide diagnostic reports on your existing Tencent Cloud resources and create optimization plans.
02
During Event Management
IEM offers 24/7 OPS support and incident responses in real time.
- Dedicated Technical Support
IEM technical experts will provide dedicated on-site services and help coordinate multiple resources.
- Incident Response Plan
IEM can respond to incidents within one minute and provide 24/7 OPS support.
- 24/7 Technical Support
IEM provides dedicated 24/7 technical support.
03
Post-Event Management
IEM will output overview reports.
- Overview Reports
The reports include a diagnostic report on your existing Tencent Cloud resources, stress test report on resource capacity, optimization plan for issues detected during event management, system disaster recovery plan, security event monitoring report and troubleshooting plans (if any).
Division of Responsibility
Tencent Cloud and you shall fulfill respective responsibilities to ensure smooth delivery of IEM services
Tencent Cloud
· Set up a dedicated service team.
· Understand your business and prepare an implementation plan based on your actual needs.
· Perform various IEM services as specified, such as healthcheck, resource assessment, and disaster recovery preparation. Provide optimization plans to ensure the smooth operation of your system.
· Support system OPS and provide incident responses when necessary, including technical recommendations and solutions.
· Understand your business and prepare an implementation plan based on your actual needs.
· Perform various IEM services as specified, such as healthcheck, resource assessment, and disaster recovery preparation. Provide optimization plans to ensure the smooth operation of your system.
· Support system OPS and provide incident responses when necessary, including technical recommendations and solutions.
Customer
· Confirm business needs (e.g., peak and concurrency).
· Provide venues, devices, necessary non-production environment, remote access channels, and permissions to facilitate Tencent Cloud's provision of IEM services.
· Assist Tencent Cloud in analyzing existing system issues and participate in the implementation process such as healthcheck, resource assessment, and disaster recovery preparation.
· Execute optimization and scaling plans while performing related OPS.
· Authorize Tencent Cloud to conduct vulnerability scanning and 24/7 security event monitoring.
· Provide venues, devices, necessary non-production environment, remote access channels, and permissions to facilitate Tencent Cloud's provision of IEM services.
· Assist Tencent Cloud in analyzing existing system issues and participate in the implementation process such as healthcheck, resource assessment, and disaster recovery preparation.
· Execute optimization and scaling plans while performing related OPS.
· Authorize Tencent Cloud to conduct vulnerability scanning and 24/7 security event monitoring.
Service Inquiry
This service is exclusive to customers on **Enterprise** support plan. For more information, please contact your Tencent Cloud sales rep.