Infrastructure Event Management (IEM) provides dedicated support important high-traffic events such as new application launches, marketing events, and version updates
Dedicated expert support to facilitate your business growth
Based on your business needs, IEM will set up a dedicated project team and provide assessment reports for the needed Tencent Cloud resources
Tencent Cloud will set up a dedicated service team to provide 24/7 OPS support for your Tencent Cloud resources during the event
Based on your business environments, IEM will provide disaster recovery plans at the system level
IEM will configure system monitoring for your key businesses, and provide assessment reports on resource usage and network protection capacity
Based on your business plans, IEM will conduct resource and capacity stress tests while generating output reports
IEM will provide diagnostic reports on your existing Tencent Cloud resources and create optimization plans
IEM offers 24/7 OPS support and incident responses in real time
IEM technical experts will provide dedicated on-site services and help coordinate multiple resources
IEM can respond to incidents within one minute and provide 24/7 OPS support
IEM provides dedicated 24/7 technical support
IEM will output overview reports
The reports include a diagnostic report on your existing Tencent Cloud resources, stress test report on resource capacity, optimization plan for issues detected during event management, system disaster recovery plan, security event monitoring report and troubleshooting plans (if any)
Tencent Cloud and you shall fulfill respective responsibilities to ensure smooth delivery of IEM services
This service is exclusive to customers on **Enterprise** or **Ultimate** support plans. For more information, please contact your Tencent Cloud sales rep.
Contact our sales team or business advisors to help your business.
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