- Release Notes and Announcements
- Release Notes
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Service Level Agreement
- TRTC Policy
- Glossary
- Release Notes and Announcements
- Release Notes
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Service Level Agreement
- TRTC Policy
- Glossary
Are there discounts for high-demand customers?
If your monthly spending on TRTC services exceeds 3,000 USD, you can contact us for contractual discounts.
Is there a package with a low threshold for new users?
Yes, we offer a $9.9 starter package with a 50,000-minute free duration to new TRTC users to help save the early project cost. Buy now.
How are TRTC services billed?
TRTC offers basic services and value-added services. For details about their billing, see Billing Overview. We provide users with a 10,000-minute free package each month.
Price calculator
How do I view my bills and transaction history?
How do I view the details of my billable durations?
Real-time durations: You can find a usage graph and view your usage details in Usage Statistics of the TRTC console. If you select a single day, the page will show usage statistics on a 5-minute basis. If you select multiple days, it will show usage statistics on a daily basis. The statistics are accurate to the minute.
Billable durations: You can download an Excel file of your billable durations in Tencent Cloud’s billing center. The file shows your usage on a 5-minute as well as daily basis. The statistics are accurate to the second.
notice
Real-time usage statistics may be slightly different from the durations you are actually billed for. In case of conflicts, the statistics in your bills shall apply.
How do I view the remaining minutes in my package?
Durations are deducted from your package in real time, and the number of remaining minutes in your package is updated every 5 minutes. You can view your remaining minutes in Package Management.
Given that billable durations are calculated in seconds and rounded up to the nearest minute, will more minutes than I actually use be deducted from my package?
No. Deductions are based on your cumulative usage in a day.
Below is an example of how deductions work:
Calculation Period | Period Usage | Cumulative Usage | Cumulative Billable Duration | Period Deduction | Cumulative Deduction |
00:00:00 - 00:04:59 | 30 sec | 30 sec | 1 min | 1 min | 1 min |
00:05:00 - 00:09:59 | 20 sec | 50 sec | 1 min | 0 min | 1 min |
00:10:00 - 00:14:59 | 40 sec | 90 sec | 2 min | 1 min | 2 min |
How do I estimate my usage of TRTC services and the cost?
Why does a video call or video streaming session generate audio durations?
In most cases, if a user subscribes to a stream, they receive both audio and video data. However, in cases where the sender’s camera is turned off, the recipient disables remote video or encounters a network problem, or there is only one user in the room, the user will receive no video data. To reduce your expenses, TRTC bills a period during which a user does not receive video data as audio duration.
How is screen sharing billed?
Screen sharing data is published as a separate stream. If a user receives a screen sharing stream, the user’s duration will be billed as video duration.
How is relaying to CDN billed?
TRTC leverages the capabilities of CSS to relay streams to CDNs. CSS charges you according to the billing rules described in CDN Relayed Live Streaming.
Are fees charged if there is only one user in a room?
A room with only one user consumes TRTC’s resources, even if no streams are pushed (no upstream data). The only user in a room cannot subscribe to other users’ streams and therefore won’t receive video data. As a result, the duration is billed as audio duration.
Why is my service status "Disabled"?
Overdue payments will lead to service suspension. The services will be resumed automatically after you make the payment.
If you manually disabled an application, you can click Enable Application to resume TRTC services for the application.
Yes
No
Was this page helpful?