Contact Us

Last updated: 2020-09-17 11:58:41

    Customer Service

    If you have any questions when using Tencent Cloud SSL Certificate Service, please contact our customer service for assistance.
    +852 800-964-163 (Hong Kong, China)
    +1 888-652-2736 (United States)
    +86 4009-100-100 (Others)

    Ticket System

    If you encounter any OPS or technical problems when using the product, log in to Tencent Cloud and submit a ticket as instructed. We will respond to you as soon as possible and look forward to your valuable feedback.
    The following is the ticket submission link:

    A ticket can have the following states:

    • Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.

    • Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.

    • More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

      Note:

      The ticket will revert to "pending processing" status after you re-submit the ticket with more information.

    • Closed: the ticket has been resolved, or you closed the ticket before it was processed.