tencent cloud

SSL Certificates

Release Notes
Announcements
Notice on price adjustment of DigiCert and its affiliated brands'SSL certificates​
Price Change to DigiCert SSL Certificates
TrustAsia Root Certificate Update
Domain Validation Policy Update
SSL Certificate Service Console
Multi-Year SSL Certificate and Automatic Review
Notice on Stopping the Issuance of 2-Year SSL Certificates by CAs Starting from September 1, 2020
Announcement on Stop Using the Symantec SSL Certificate Name After 30 April 2020
Notice on Certificate Revocation Due to Private Key Compromises
Notice on Application Limits for DV SSL Certificates
Notice on Adjustment of Free SSL Certificates Policy
Let's Encrypt Root Certificate Expired on September 30, 2021
Product Introduction
Overview
Introduction to Tencent Cloud SSL Certificates
Strengths
Advantages of HTTPS
Browser Compatibility Test Report
Multi-Year SSL Certificate and Automatic Review Overview
SSL Certificate Security
Purchase Guide
Pricing
SSL Certificate Purchase Process
SSL Certificate Selection
Paid SSL Certificates Renewal
SSL Certificate Renewal Process
SSL Certificate Refund Process
Getting Started
Certificate Application
Information Submission Process for Paid SSL Certificates
Domain Ownership Validation
Domain Validation Method Selection
Automatic DNS Addition
DNS Validation
File Validation
Automatic DNS Validation
Automatic File Validation
Validation Result Troubleshooting Guide
Operation Guide
Domain Ownership Verification
Uploading Certificates
Secured Seal
CSR Management
Certificate Installation
Installing an SSL Certificate on a Tencent Cloud Service
Installation of International Standard Certificates
Selecting an Installation Type for an SSL Certificate
Certificate Management
Instructions on SSL Certificate Auto-Renewal
Certificate Hosting
Uploading (Hosting) an SSL Certificate
Reminding Reviewers to Review an SSL Certificate Application
Revoking an SSL Certificate
Deleting an SSL Certificate
Reissuing an SSL Certificate
Ignoring SSL Certificate Notifications
Customizing SSL Certificate Expiration Notifications
API Documentation
History
Introduction
API Category
Making API Requests
Certificate APIs
Certificate Renewal (Certificate ID Unchanged) APIs
CSR APIs
Data Types
Error Codes
Use Cases
Automatic Solution for Implementing and Issuing Multi-Year Certificates and Binding Resources
Apple ATS Server Configuration
Quickly Applying for a Free SSL Certificate via DNSPod
Enabling Tencent Cloud DDNS and Installing Free Certificates for Synology NAS
Batch Applying for and Downloading Free Certificates Using Python-based API Calls
Profile Management
Adding Organization Profile
Adding Administrator
Adding Domain
Troubleshooting
Domain Validation Failed
Domain Security Review Failed
Website Inaccessible After an SSL Certificate is Deployed
404 Error After the SSL Certificate is Deployed on IIS
“Your Connection is Not Secure” is Displayed After the SSL Certificate is Installed
Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded
Automatic DNS Validation Failed for a Domain Hosted with www.west.cn
Host Name Field Cannot Be Edited in IIS Manager When Type Is Set to https
Message Indicating Intermediate Certificates Missing in Chain Is Displayed When a Free SSL Certificate Is Deployed on IIS
FAQs
SSL Certificate Selection
SSL Certificate Application
SSL Certificate Management
SSL Certificate Installation
SSL Certificate Region
SSL Certificate Review
SSL Certificate Taking Effect
SSL Certificate Billing and Purchase
SSL Certificate Validity Period
Related Agreement
SSL Service Level Agreement
Contact Us
Glossary
DocumentationSSL CertificatesTroubleshootingMessage Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded

Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded

PDF
Focus Mode
Font Size
Last updated: 2024-03-06 17:56:24

Symptom

"DNS query failed. Check whether the certificate conforms to the standard" is prompted when a third-party SSL certificate is uploaded in the SSL Certificate Service console.

Possible Causes

Cause 1: The format of the uploaded certificate is incorrect.
Cause 2: The uploaded certificate chain is incomplete.
Cause 3: Extra spaces are not deleted before certificate format verification.

Solutions

The format of the uploaded certificate is incorrect

Check whether the uploaded certificate is in the correct format.
The certificate file starts with "-----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----".
The private key starts with "-----BEGIN (RSA) PRIVATE KEY-----" and ends with "-----END (RSA) PRIVATE KEY-----".

The uploaded certificate chain is incomplete

Check whether the uploaded certificate chain is complete. For more information, see How Can I Combine an SSL Certificate Chain?

Extra spaces are not deleted before certificate format verification

Check whether the uploaded certificate contains extra spaces.
Previous Topic: “Your Connection is Not Secure” is Displayed After the SSL Certificate is InstalledNext Topic: Automatic DNS Validation Failed for a Domain Hosted with www.west.cn

Help and Support

Was this page helpful?

Help us improve! Rate your documentation experience in 5 mins.

Feedback