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DocumentationSSL CertificatesTroubleshootingMessage Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded

Message Indicating Parsing Failure Is Displayed When a Certificate Is Uploaded

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Last updated: 2024-03-06 17:56:24

Symptom

"DNS query failed. Check whether the certificate conforms to the standard" is prompted when a third-party SSL certificate is uploaded in the SSL Certificate Service console.

Possible Causes

Cause 1: The format of the uploaded certificate is incorrect.
Cause 2: The uploaded certificate chain is incomplete.
Cause 3: Extra spaces are not deleted before certificate format verification.

Solutions

The format of the uploaded certificate is incorrect

Check whether the uploaded certificate is in the correct format.
The certificate file starts with "-----BEGIN CERTIFICATE-----" and ends with "-----END CERTIFICATE-----".
The private key starts with "-----BEGIN (RSA) PRIVATE KEY-----" and ends with "-----END (RSA) PRIVATE KEY-----".

The uploaded certificate chain is incomplete

Check whether the uploaded certificate chain is complete. For more information, see How Can I Combine an SSL Certificate Chain?

Extra spaces are not deleted before certificate format verification

Check whether the uploaded certificate contains extra spaces.
Previous Topic: “Your Connection is Not Secure” is Displayed After the SSL Certificate is InstalledNext Topic: Automatic DNS Validation Failed for a Domain Hosted with www.west.cn

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