Prerequisites
Default Administrator Account for Password-Free Login
For the official use of Cloud Contact Center, you can directly use the default admin account for password-free login to the contact center for configuration.
In Application Center - Phone Inbound/Outbound Call Module, scroll down and click Go to Contact Center Management Panel, select the default admin and click OK to go to password-free sign-in. If you need to view the default admin's password, you can go to the console's Inbox to view.
Adding More Administrators
If more administrators are needed to manage the configuration or use it, you can add more administrators in the console. The detailed steps are as follows:
Step 1: Create an administrator account
Click Add Administrator and fill in the name and login email, as shown in the following figure:
Go to the admin email that was filled in, and search for Tencent Cloud Contact Center email. The email contains the login password.
Step 2: Go to your email and view the login password
Click the login link in the email, and go to the login page.
Step 3: Go to the management panel to log in
On the login page, enter the admin email as the account and the random password from the email, and click to log in.
Agent First Login Guide
Step 1: The administrator creates an agent account on the management panel
Step 2: Go to your email and view the login password
Click the login link in the email, and go to the login page.
Step 3: Go to the management panel to log in
On the login page, enter the admin email as the account and the random password from the email, and click to log in.
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