What's New

Cloud Contact Center Terminology Update

Announcement

Overview

Feature List

Terms Introduction

Handling Firewall Restrictions	

AI Voicebot

What is Tencent Cloud Contact Center

Voice Call Billing Overview

Desk Billing Overview

View Billing

Refund Policy

Billing Guide

Hardware, Software, and Network Requirements

New User Home

Create Application

Number Guide

Management Panel

Voice Guide

Desk Guide

New User Guide

Inbound: Customer Experience

Outbound: Telemarketing

Auto Dialer: Voice Notification

SDK Integration Guide

Outbound Setup

Inbound Setup

Integration Use Case (SDK）

Use Case

Data Analysis

Managing Members

Skill Group Management

Role Permission Setup

Define Agent Status

IVR Management

Call Features

Outbound Number Rules

Outbound Call on Dial Pad

Predictive Outbound Calling

Click to Dial button on PC

Inbound Call Routing and Answering Settings

User Callback Routing

Voice Satisfaction Survey

Real-Time Monitoring

SIP Phone Registration

Screen Pop: iframe integration

Number Privacy Protection

Boosted Keywords

Chatbot Configuration

Session Configuration

Team Management

Data Dashboard & Report

Administrator Guide

Voice Agent Login

Staff Status

Make and Answer Call (Via Web Page)

Call Hold and Mute

Call Transfer Feature

Self-Service IVR During Call

Input Extension Number

Staff Internal Communication

Change Password

Agent Offline and Log Out

Agent Workspace Login

Reception and Ending Session

Session Transfer

Initiating a Chat with a User

Satisfaction Rating

Staff Internal Session

Get Offline and Log Out

Member Guide

Introducing AI Voice Agent

Using Conversation Workflow (Recommended)

Integrate External Models

Set Up Your AI Voice Agent

AI Agent Outbound Call

AI Agent Inbound Call

Activate AI Voice Agent Call

Call Records, Voice Recording, and Latency

Post-Call Tag

AI Voice Agent Call Logs

AI Voice Agent Guide

Agent Workspace SDK Integration

Desk Client SDK

Desk Channel Integration

SDK Development Guide

Preliminary Explanation (Data Push)

Data Push: Voice Call Records

Data Push: Voice Call Recording

Data Push: Voicemail Recordings

Data Push

Developer Guide

History

Introduction

API Category

Request Structure

Common Params

Signature v3

Signature

Responses

Making API Requests

CreateSDKLoginToken

CreateStaff

DeleteStaff

ModifyStaff

DescribeStaffInfoList

DescribeStaffStatusMetrics

ModifyStaffPassword

RestoreMemberOnline

ForceMemberOffline

DescribeStaffStatusHistory

SetStaffStatus

Agent APIs

CreateCCCSkillGroup

UpdateCCCSkillGroup

DeleteCCCSkillGroup

DescribeSkillGroupInfoList

BindStaffSkillGroupList

UnbindStaffSkillGroupList

Skill Group APIs

BindNumberCallOutSkillGroup

BindNumberCallInInterface

UnbindNumberCallOutSkillGroup

DescribeNumbers

DisableCCCPhoneNumber

CreateOwnNumberApply

ModifyOwnNumberApply

Number APIs

CreateCallOutSession

Dual Call APIs

CreateAutoCalloutTask

DescribeAutoCalloutTasks

StopAutoCalloutTask

DescribeAutoCalloutTask

AbortPredictiveDialingCampaign

CreatePredictiveDialingCampaign

DeletePredictiveDialingCampaign

DescribeAgentCruiseDialingCampaign

DescribePredictiveDialingCampaign

DescribePredictiveDialingCampaigns

DescribePredictiveDialingSessions

PausePredictiveDialingCampaign

ResumePredictiveDialingCampaign

UpdatePredictiveDialingCampaign

Automatic Outbound Call APIs

CreateExtension

DeleteExtension

ModifyExtension

DescribeExtension

DescribeExtensions

ResetExtensionPassword

SIP Phone APIs

DescribeProtectedTelCdr

DescribePSTNActiveSessionList

DescribeCallInMetrics

DescribeTelSession

DescribeTelCallInfo

DescribeTelCdr

DescribeSessionDetail

Call Service Record APIs

DescribeCCCBuyInfoList

Billing APIs

DescribeAIAnalysisResult

CreateUserSig

HangUpCall

DescribeTelRecordAsr

CreateAdminURL

DescribeIvrAudioList

UploadIvrAudio

TransferToManual

Other APIs

AbortAgentCruiseDialingCampaign

CreateAgentCruiseDialingCampaign

CreateIVRSession

Outbound Call APIs

DescribeAILatency

DescribeAIAgentInfoList

CreateAIAgentCall

CreateAICall

DescribeAICallExtractResult

ControlAIConversation

Voice AI Agent APIs

Data Types

Error Codes

Voice API Reference

Create Group

Chatbot and Knowledge Base

Multilingual Support API

Session APIs

Message API

API Reference

Business Server Agent Routing Callback

Session Event Callback

API Call

Callback Configuration

Desk API Reference

FAQs

Privacy Policy

Data Processing And Security Agreement

Service Level Agreements

Legal

Cloud Contact Center

Update	Description	Release Date	Reference
Desk capability is launched	Desk delivers seamless, Al powered, omnichannel customer experiences across non-voice channels. Featuring Al chatbots and live agents. It supports both no-code and low code integrations, transforming customer interactions with smarter, more dynamic conversations.	2025-03-10	Desk Overview Quick integration of Desk Desk Billing Overview

tencent cloud

March 2025