SMS Verification Issues
Last updated:2025-03-27 10:47:51
Symptom Description
During operations such as binding/modifying phone numbers, or resetting passwords, SMS verification messages are not received on the device.
Possible Causes
The main reasons for not receiving verification messages include:
Incorrect phone number or area code entered.
Mobile operating system automatically hides content based on keywords.
Device-specific reception anomalies, such as:
Service suspension due to unpaid bills
Network connectivity issues
Resolution Steps
1. Check if the phone number is entered correctly.
Yes, proceed to the next step.
No, please modify the mobile number.
2. Check if the mobile phone is out of service.
Yes, top-up account or modify the mobile number.
No, proceed to the next step.
3. Check if the messages are marked as spam and filtered to junk folders..
Yes, disable SMS filtering for the application. Ensure "Tencent Cloud" is added to the allowed keywords.
No, proceed to the next step.
4. Network communication errors may also lead to SMS loss. Please check if there are exceptions in network connection.
Yes, request a new verification code or retry again later. You can also try moving the SIM card to another phone and retry.
No, Contact Us or Submit a ticket.
Note:
Contact us. Available for consultation as a guest user
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