Call Type | EndStatus | EndStatusString | Call Status Name (Service Record) | Status Explanation |
Inbound/Outbound Call | 1 | ok | Normal call | Call in normal status. |
| 211 | clientError | Client error | Local device or network issue, for example microphone permission is not enabled or used by another program, restart browser or check device. |
Inbound call | 17 | seatGiveUp | Agent Timeout Transfer | Agent did not answer within the specified time and the call was automatically transferred to another agent in the assigned queue. |
| 100 | blackList | Blacklist | This blocklist is an inbound call blocklist customized by the administrator in the backend. |
| 102 | ivrGiveUp | User abandoned during IVR | User hang up during inbound IVR process. |
| 103 | waitingGiveUp | User abandoned during queueing | User abandons call during queue (no available agent to serve during customer in queue). |
| 104 | ringingGiveUp | User abandoned during ring | User hang up during ring. |
| 105 | noSeatOnline | No agent online | All agents in the transfer queue are offline or in break state. |
| 106 | notWorkTime | Non-working hours | User called during non-working hours (IVR process working hour module configuration). |
| 107 | ivrEnd | End directly after IVR (no agent intervention) | In inbound IVR, the call ends directly after transiting a branch that does not include the "transfer to agent" node. |
| 501 | callConflict | User Call Conflict (Audio inbound call) | System terminates the current call when detects a client-initiated new call request or an application conflict. |
| 502 | clientTimeout | Client Timeout Exception (Audio inbound call) | Client Timeout Exception |
| 503 | voipClientError | User Call Disconnected (Audio inbound call) | System detects voice interruption caused by user actions like switching to background or screen lock during call (common in mobile terminal). |
Outbound call | 108 | restrictedCallee | Callee black list restricted (system-side) | A global blocklist for outbound calls, typically for potentially risky numbers with multiple complaints. |
| 109 | tooManyRequest | Too many call requests (system-side) | The dial number count exceeds the ISP's frequency limit, unable to call. |
| 110 | restrictedArea | Callout area restricted (system-side) | The number you dialed is in a carrier outbound call blind spot and cannot be called. |
| 111 | restrictedTime | Callout time restricted (system-side) | Outbound calls are not allowed if the outbound call time exceeds the ISP's regulations (normal hours: 9:00–21:00). |
| 202 | notAnswer | Not answered | The callee did not answer the call before call termination. |
| 203 | userReject | Rejected and hung up | The callee proactively hung up and rejected the call. |
| 204 | powerOff | Power off | The called number is powered off, unable to connect. |
| 205 | numberNotExist | Number Do Not Exist | Called number is invalid, unable to connect. |
| 206 | busy | Calling | The called number is busy, unable to connect. |
| 207 | outOfCredit | Arrears | The called number is in arrears, unable to connect. |
| 208 | operatorError | Carrier line exception | Unable to connect due to line failure or temporary maintenance by the carrier. |
| 209 | callerCancel | Caller canceled without ringing | Agent hung up before the call rang. |
| 210 | notInService | Out of service area | The called number is not in network coverage and cannot be connected. |
| 212 | carrierBlocked | Carrier blocked | Unable to connect due to interception caused by special number or carrier blocklist. |
| 213 | callReminder | Call reminder | Dial the callee as prompted: "Call reminder". |
| 214 | callForward | Agent Transfer | Agent manually transfers call during conversation. |
| 215 | numberInvalid | Callee number invalid | Dial the callee's number, voice prompt "invalid number", unable to connect. |
| 216 | callRestricted | Call restricted | Dial the callee's number, voice prompt "call restricted", unable to connect. |
| 217 | calleeRestricted | Callee blacklist restricted | The called number is restricted by the carrier's blocklist and cannot connect. |
| 218 | areaRestricted | Callee Area Restricted | The called number is subject to regional restrictions by the carrier and cannot connect. |
| 219 | promptCallForwarding | Call forwarding | Dial the callee's number, voice prompt "call forwarding", unable to connect. |
| 220 | callerCancelWhileRing | Caller canceled while ringing | Agent hung up during ringing. |
| 221 | callerCancelWithoutRing | Callee Number Error | Callee number error, the call fails to ring for an extended period, caller cancellation. |
| 222 | voicemailReached | Voicemail Reached | Based on admin settings, the AI Agent will proactively hang up the call when system recognition detects voice mail. |
| 234 | maxRingDurationReached | User setting maximum ring hangup (Intelligent Agent) | The ringing duration reaches the maximum value of user configuration, and the system auto hangs up. |
Call Type | SysHangupReason | SysHangupReasonString | Reasons for Hang Up after Connect (Service Record) | Status Explanation |
Outbound call | 1012 | virtualNumberNotAnswered | Virtual number not answered | The callee is an 11+4-digit virtual number and the called party answering is not detected. Please note call duration starts calculation once the virtual number is connected, regardless of whether the callee answers or not. |
Inbound/Outbound Call | 1003 | asrError | STT/ASR Error | Speech recognition (STT) error, contact us to troubleshoot. |
| 1004 | llmError | LLM Error | Model service error, please check whether your LLM is available. |
| 1005 | ttsError | TTS Error | TTS Error, please check whether your TTS is available. |
| 1006 | functionCallHangup | Function Call Hangup | The user triggers the configuration condition, and the model executes the hangup function to end the call. |
| 1007 | maxCallDurationReached | Max Call Duration Reached | The call duration reaches the maximum value of administrator configuration, and the system auto hangs up. |
| 1008 | userInactivity | User Inactivity | User silence timeout, system ends the call normally. |
| 1009 | callTerminatedByAPI | Call Hangup API | User ends call by calling Hangup API. |
| 1010 | userHangupDuringAiCall | User Hangup During AI Agent (Intelligent Agent) | User hang up during inbound Intelligent Agent process. |
| 1011 | aiAgentEndCall | AI Agent End (Intelligent Agent) | AI Agent completes call process (no manual access). |
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