Tencent Cloud After-Sales Support
Discover support options that meet your needs
Free Resources
Documentation
Explore Tencent Cloud documentation and tutorials.
Technical Support
Customers with Tencent Cloud accounts can request free technical support.
24×7 Service
Connect with technical services to get the assistance you need.
After-Sales Support Plans
Tencent Cloud provides a unique combination of tools and expertise to support your business, products and services.
Features
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
Support Hours
Escalation Options
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Standard
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
8 hours
Support Hours
24x7x365
Escalation Options
Ticket
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Platinum
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
15 minutes
Support Hours
24x7x365
Escalation Options
Ticket, Phone & IM
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Use-Case Specific