Tencent Cloud After-Sales Support

    Discover support options that meet your needs

    Free Resources

    Documentation

    Explore Tencent Cloud documentation and tutorials.

    Technical Support

    Customers with Tencent Cloud accounts can request free technical support.

    24×7 Service

    Connect with technical services to get the assistance you need.

    After-Sales Support Plans

    Tencent Cloud provides a unique combination of tools and expertise to support your business, products and services.

    Features
    Online Resources
    Documentation & FAQ
    Issue Resolution
    Initial Response Time
    Support Hours
    Escalation Options
    Premium Support
    Technical Account Manager
    Business Account Manager
    Architecture Support
    Standard
    Online Resources
    Documentation & FAQ
    Issue Resolution
    Initial Response Time
    8 hours
    Support Hours
    24x7x365
    Escalation Options
    Ticket
    Premium Support
    Technical Account Manager
    Business Account Manager
    Architecture Support
    Platinum
    Online Resources
    Documentation & FAQ
    Issue Resolution
    Initial Response Time
    15 minutes
    Support Hours
    24x7x365
    Escalation Options
    Ticket, Phone & IM
    Premium Support
    Technical Account Manager
    Business Account Manager
    Architecture Support
    Use-Case Specific

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    Tencent Cloud is designed to create a seamless experience for you.
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    Sales Support

    Contact our sales team or business advisors to help your business.

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    Technical Support

    Open a ticket if you're looking for further assistance.

    Submit a Ticket