Tencent Cloud Support Plan

Discover support that meet your needs

Developer

  • Features all basic level services
  • Provides quicker and more efficient response time to technical questions.

Business

  • Perfect for expanded services and specializes in group support of tickets.
  • Designated business promotional support.
  • Provides multi-channel rapid response and value-added services.

Enterprise

  • Provide dedicated service and technical managers to enable more effective and rational support. 24*7 expert group support.
  • Tailored for enterprises in a variety of architecture support.

Support Plans

Tencent Cloud provides a unique combination of tools and expertise to support your business, products and services.

Tencent Cloud
Basic
Developer
Business
Enterprise

Self Support

FAQ and Document、Message Subscription、API&SDK etc.

FAQ and Document、Message Subscription、API&SDK etc.

FAQ and Document、Message Subscription、API&SDK etc.

FAQ and Document、Message Subscription、API&SDK etc.

Technical Support

Ticket (7x24)

Phone (7x24)

Ticket (7x24)

Phone (7x24)

Ticket (7x24)

Phone (7x24)

Ticket (7x24)

IM Group(7x24)

Case Severity/Response Time

General questions < 16 hours

General questions < 16 hours

System impaired < 8 hours

General questions< 16 hours

System impaired< 8 hours

Production system impacted< 30 minutes

General questions < 16 hours

System impaired< 8 hours

Production system impacted< 30 minutes

Business critical< 15 minutes

Third-party Software Support

not support

Configuration Guidance and Troubleshooting

Configuration Guidance and Troubleshooting

Configuration Guidance and Troubleshooting

Technical Account Manager

not support
not support
not support

Designated Technical Account Manager

Business Promotion Support

not support
not support

Designated Account Manager

Designated Account Manager

Architecture Support

not support
not support
not support

Designated Solution Architect, Product Usage, Configuration Guidance, Custom Infrastructure, Platform Services, and Network Connection etc.

Infrastructure Event Management

not support
not support

Infrastructure Event Management

Infrastructure Event Management

Case Submission

not support
not support
not support

As a customer case of Tencent Cloud and display on Tencent Cloud website

Pricing(per month)

Free

Starting at $19.99

- Price Breakdown -

10% of monthly Tencent Cloud usage for the first $0–$200

3% of monthly Tencent Cloud usage over $200

Starting at $70

- Price Breakdown -

10% of monthly Tencent Cloud usage for the first $0–$700

7% of monthly Tencent Cloud usage from $700–$5,600

5% of monthly Tencent Cloud usage from $5,600–$17,500

3% of monthly Tencent Cloud usage over $17,500

Starting at $8000

- Price Breakdown -

10% of monthly Tencent Cloud usage for the first $0–$80K

7% of monthly TencentTencent Cloud usage from $80K–$260K

5% of monthly Tencent Cloud usage from $260K–$500K

3% of monthly Tencent Cloud usage over $500K

Help
Sales Support

Contact our sales team or business advisors to help your business.

Technical Support

Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

7x24 Phone Support
Hong Kong, China
+852 800-964-163 (Toll Free)
United States
+1 888-652-2736 (Toll Free)
Others
+86 4009100100