Tencent Cloud After-Sales Support

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Free Resources

Documentation

Explore Tencent Cloud documentation and tutorials.

Technical Support

Customers with Tencent Cloud accounts can request free technical support.

24×7 Service

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After-Sales Support Plans

Tencent Cloud provides a unique combination of tools and expertise to support your business, products and services.

Features
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
Support Hours
Escalation Options
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Standard
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
8 hours
Support Hours
24x7x365
Escalation Options
Ticket
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Platinum
Online Resources
Documentation & FAQ
Issue Resolution
Initial Response Time
15 minutes
Support Hours
24x7x365
Escalation Options
Ticket, Phone & IM
Premium Support
Technical Account Manager
Business Account Manager
Architecture Support
Use-Case Specific

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We are here to help any questions and suggestions you may have about Tencent Cloud products and services.
If you already have a Tencent Cloud account and look for billing or technical support, log in to your account and submit a ticket.

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