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Mapping to User ID Protection

Last updated: 2024-03-28 20:52:39
    Enterprises can map the actual mobile numbers of users to the user ID and provide an interface. Cloud Contact Center will obtain and display the user ID corresponding to the actual number through this interface. The agent workstation displays the user ID, and the agent cannot view the user's actual number, but the management workbench still shows the customer's actual mobile number.

    Actual Number Mapped to User ID (Agent Side)

    Go to the Cloud Contact Center management panel, choose Telephone Agent > Telephone Agent Settings > General Settings in the left navigation bar, and select Actual number mapped to user ID (agent side) in the number protection settings.
    
    
    
    User ID outbound process:
    
    
    
    Process for phone call-in/call-out status event synchronization with agent:
    

    API Description

    Cloud Contact Center calls a third-party interface that can be accessed over a public network using the http post method when needed. The interface needs to provide two capabilities: to map the actual number to the ID and to convert the ID to the actual number. Authentication: The username and password correspond to the username and password of BasicAuth.
    Note:
    In the PhoneToUID mode, there could be a situation where a completely new number is input. If the input number does not exist in the third-party database, you need to generate the mapping ID for this number.
    In the UIDToPhone mode, you need to ensure that the returned plaintext number format is [country code + number], for example: 008613988888888

    Input Parameters

    Name
    Type
    Description
    Numbers
    String array
    Number List
    Mode
    String
    Mode: PhoneToUID: The actual number is mapped to an ID.
    UIDToPhone: The ID is converted to the actual number.

    Return Parameters

    Name
    Type
    Description
    Code
    Integer
    Return code. Success returns 0, error returns others
    Results
    Object array
    Format as below

    Result Format

    Name
    Type
    Description
    Key
    String
    Content before conversion
    Value
    String
    Result after conversion
    // Request
    {
    "Numbers": ["13988888888","13788888888"],
    "Mode":"PhoneToUID"
    }
    
    // Return
    {
    "Code":0,
    "Results":[{
    "Key":"13988888888",
    "Value":"139abcdefg"
    },{
    "Key":"13788888888",
    "Value":"137mnbvcxz"
    }]
    }
    
    
    
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