Contact Us

Last updated: 2020-09-11 15:08:48

    Hotline

    If you have any questions when using Tencent Cloud services, please contact our customer service for assistance.

    • Hong Kong (China): +852 800-964-163 (toll-free)
    • US: +1 888-652-2736 (toll-free)
    • Other regions: +86 4009100100

    Ticket System

    If you encounter any OPS or technical problems when using the services, you can log in at Tencent Cloud official website and submit a ticket as instructed, and we will get back to you as soon as possible.
    Ticket links:

    - Ticket submission: submit a ticket

    A ticket can have the following states:

    • Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.

    • Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.

    • More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

      Note:

      If you submit a ticket after providing more information again, it will move to the "pending processing" state.

    • Closed: the ticket is solved or closed by you before the technical support team takes an action

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