tencent cloud

Cloud Contact Center

Announcement
What's New
Cloud Contact Center Terminology Update
What is Tencent Cloud Contact Center
Overview
Feature List
Terms Introduction
Handling Firewall Restrictions
AI Voicebot
Billing Guide
Voice Call Billing Overview
Desk Billing Overview
View Billing
Refund Policy
New User Guide
Voice Guide
Desk Guide
Use Case
Inbound: Customer Experience
Outbound: Telemarketing
Auto Dialer: Voice Notification
Integration Use Case (SDK)
Administrator Guide
Voice Guide
Desk Guide
Member Guide
Voice Guide
Desk Guide
AI Voice Agent Guide
Introducing AI Voice Agent
AI Voice Agent Practical Tutorial
Set Up Your AI Voice Agent
Activate AI Voice Agent Call
AI Voice Agent Call Logs
Developer Guide
SDK Development Guide
Data Push
Voice API Reference
History
Introduction
API Category
Making API Requests
Agent APIs
Skill Group APIs
Number APIs
Dual Call APIs
Predictive Outbound Call APIs
SIP Phone APIs
Call Service Record APIs
Billing APIs
Other APIs
Outbound Call APIs
Speech Intelligent Agent APIs
Data Types
Error Codes
Desk API Reference
API Reference
Callback Configuration
FAQs
Data Deletion Guide
Legal
Privacy Policy
Data Processing And Security Agreement
Service Level Agreements
TENCENT CLOUD CONTACT CENTRE TERMS OF USE
Glossary
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Overview

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Last updated: 2025-04-01 18:07:27
Cloud Contact Center unifies voice, chat and video capability into one platform, enhancing customer experience, boosting sales conversion, and increasing workforce productivity.





Voice

Cloud Contact Center is a telephony system built on an omnichannel platform, supporting multiple devices for scenarios not limit to customer service inquiries, telemarketing, and hybrid work.


Desk

An AI-driven customer service solution features intelligent chatbots and live agents, with no-code and low-code integration options, reshaping customer interactions to a next level.


Our Service Highlights

- Get Hands-On Testing in Just 1 Day

1. Comprehensive APIs & SDKs enable seamless integration with enterprise system. 2. Adapting solutions to fit your business needs. 3. Easily scale up and down in line with your business development.

-Omnichannel Converged Communication

1. Agents can make and receive calls on Workstation. 2. Work can be done via web browser, No Download Needed.

- AI Contact Center

1. Streamline client interaction by automating repetitive tasks with LLMs. 2. Enhance workforce scheduling with algorithm-driven predictive dialer for improved productivity.

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