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Payment Overdue

Last updated: 2024-03-13 11:33:24
    Note: If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

    Pay-as-You-Go

    Note: After you stop using pay-as-you-go resources, terminate them as soon as possible to avoid fee deduction. As your actual resource consumption may change over time, there may be some deviation in the balance alert.

    Alerts

    Pay-as-you-go resources are billed on the hour. When your account balance becomes negative, the system will send an alert to your Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, and other methods as configured in the message subscription in the Message Center.
    For more information on the message notification mechanism, see Postpaid Billing.

    Overdue payment policy

    When your account balance becomes negative:
    You can continue to use your TencentDB instance for 24 hours. We will continue to bill you for this period.
    After 24 hours, the TencentDB instance will be automatically shut down and isolated into the recycle bin, and the billing will stop.
    After automatic shutdown:
    Within 3 days of shutdown, if you top up your account balance to greater than or equal to 0, the TencentDB instance can be restarted, and billing will resume. However, if your account balance is less than 0, restarting will not be possible.
    After 3 days of shutdown,the TencentDB instance will be repossessed by Tencent Cloud. All data will be erased and cannot be recovered. Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email, SMS, etc.
    

    Rectification Process

    Once the account balance is topped up to a positive value, the Pay-As-You-Go instances will be transitioned into a recoverable state. At this point, you can access the Recycle Bin and initiate the recovery process for the instances.
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