tencent cloud

Cloud Contact Center

DokumentasiCloud Contact CenterBilling GuideDesk Billing Overview

Desk Billing Overview

Unduh
Mode fokus
Ukuran font
Terakhir diperbarui: 2026-05-27 12:02:36
Desk provide data storage centers outside Chinese mainland, offered by services with global availability.

Billing Components

Billing includes the package fee and beyond-the-package costs. Specific prices are as shown in the table below.
Billing Mode
Billable Item
Billing Mode
Price
Package Fee
Standard Desk
Prepaid
200 USD/month (includes 3 Desk Licenses)
Premium Desk
Prepaid
600 USD/month (includes 3 Desk Licenses)
Add-on Fees
Beyond the Package
Desk License
Prepaid
USD 50/month
Chat AI Agent custom message resource package
Prepaid
1,000 USD/year (includes 100,000 entries)
Incremental scaling: Exceeding the limit will incur an increment of 10,000 entries per 100 USD.
Billing starts on April 21, 2026 (UTC+8)

Package Version Details

The comparison details of the version and features between the free trial package (available for claiming a 7-day free trial twice for each application) and the paid subscription package are as follows:
Core Feature
Premium Desk Trial Use
Standard Desk
Premium Desk
Plan Prices
data storage outside Chinese mainland
Free trial for 7+7 days
USD 200/month
USD 600/month
Service Scope
global availability
✓
✓
✓
Intelligent Robot
✓
✓
✓
✓
✓
✓
✓
-
✓
✓
-
✓
3
1
No limit
Amount of Chat AI Agent messages
25,000 complimentary messages during the trial period (purchase resource package for excess usage)
12,000 complimentary messages given monthly (purchase resource package for excess usage)
25,000 complimentary messages given monthly (purchase resource package for excess usage)
Chatbot concurrency volume
1
3
10
Human Customer Service
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Number of Desk Licenses
complimentary 3/month
Additional Desk Licenses can be purchased, 50 USD/license/month
Data Dashboard & Report
✓
✓
✓
✓
✓
✓
✓
✓
✓
Advanced Features
✓
-
✓
Desk group chat
✓
-
✓
Integration with self-built AI
✓
-
✓
Client-side specified languages
3
1
No limit
Multi-channel/multiple customer service ID
Supported total number of ID
10
10
200
multiple robots
3
1
3
Note:
Local document QA: supports documents in docx, xlsx, csv, txt, md, pptx format, single file not to exceed 100MB, 500,000 characters.
Web link QA: supports web link capture and nested parsing.
Statistical rule: Merge count for the main link and sub-links. For example, if a main link includes 10 sub-links and all sub-links are incorporated into the knowledge base, the total counts as 11 web link limits.
Knowledge base configurable languages: refers to the number of different language knowledge bases uploaded to the management panel. The Chatbot can perform QA interaction based on the corresponding language knowledge base. If your business has LLM requirements for other languages, please contact us.

Chatbot concurrency volume
: refers to the maximum number of identical dialogues your Chatbot can receive and process at the same time. If it exceeds the plan restriction, you need to purchase additional. You can contact us.
AI Agent Chatbot uses a billing method based on the amount of messages.
A certain limit of free messages is given with the package per month. It will auto-reset on the 1st of next month and will not accumulate for use in the following months.
Pay-as-you-go: When the amount of messages exceeds the free quota, billing will be based on actual usage and settled on the 1st of each month.
Note:
When purchasing Desk separately, only users and customer service accounts can send/receive messages, with an unlimited number of accounts and DAUs. If you need features such as C2C chat and group chat, please purchase an additional IM package.
Desk prepaid is purchased by cycle, with each cycle lasting 1 calendar month (valid from day T to day T-1 of the next month). It comes into effect quickly after purchase.
Topik sebelumnya: Voice Call Billing OverviewTopik selanjutnya: View Billing

Bantuan dan Dukungan

Apakah halaman ini membantu?

masukan