Overdue Payments
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When TencentDB for MongoDB resources in monthly subscription mode expire or the available balance of your cloud service account in pay-as-you-go billing mode is less than the billing amount (account in arrears), TencentDB for MongoDB instance resources will be gradually shut down and finally released and terminated. To avoid service suspension, please top up your account promptly for renewal to ensure continuous and stable operation.
Yearly/Monthly Subscription
When instances use the monthly subscription billing mode, you need to prepay for an entire month or a whole year. Instances will be released and terminated after expiration if they are not renewed in time. For the handling mechanism upon resource expiration, see the following figure and table.
Stage | Duration | Status and Handling Mechanism |
Validity period | Within 7 days before expiration | Cloud resources with automatic renewal disabled: Tencent Cloud will send a notification about resource expiration every other day until a successful renewal is made, regardless of whether the account balance is sufficient. Cloud resources with automatic renewal enabled: When the account balance is insufficient, Tencent Cloud will send a notification about insufficient balance for automatic renewal and account top-up every other day until a successful renewal is made. Note: If no renewal is made on the day before TencentDB for MongoDB resource expiration or the day of expiration, Tencent Cloud will notify the user of the service suspension time and resource release time via voice call. (The actual receiving method is subject to the subscription configuration of Message Center.) In this way, the user can take timely measures. |
Grace period | Within 7 days after expiration | TencentDB for MongoDB resources can still be accessed normally, and the service is not suspended. Cloud resources with automatic renewal disabled: Tencent Cloud will send a notification about service suspension every other day until a successful renewal is made. Cloud resources with automatic renewal enabled: The system will retry automatic renewal every day. If the account balance is insufficient, the user will be notified of the automatic renewal failure until the service is suspended. After the service is suspended, no more automatic renewal attempts will be made. If no successful automatic or manual renewal is made before the end of the 7th day after resource expiration, TencentDB for MongoDB resources will be shut down with the service suspended. The resources are retained in the recycle bin. Note: If TencentDB for MongoDB resources are renewed within the grace period, the billing start time will be the end time of the original billing cycle. Tencent Cloud will notify the user of the resource release time via voice call when the resources are shut down and the service is suspended. (The actual receiving method is subject to the subscription configuration of Message Center.) In this way, the user can take timely measures. |
Retention period | Within 7 days after shutdown | TencentDB for MongoDB resources cannot be accessed after shutdown and service suspension. The instances are isolated in the recycle bin. Restoration: Instances can be restored from the recycle bin. For detailed operations, see Recycle Bin. At the end of the 7th day after TencentDB for MongoDB resources are shut down, they will be cleared from the recycle bin and can no longer be manually restored. Note: If TencentDB for MongoDB resources are renewed within the retention period, the billing start time will be the end time of the original billing cycle. Tencent Cloud will notify the user of the resource release time via voice call on the 7th day after shutdown. (The actual receiving method is subject to the subscription configuration of Message Center.) On the 8th day after shutdown, the user will be notified that the resources have been released. |
| From the 8th day to the 15th day after shutdown | TencentDB for MongoDB instances will be cleared from the recycle bin 7 days after shutdown, and the instance backups will be stored in the backend for 8 days. To restore instances, contact Tencent Cloud engineers. At the end of the 15th day after resource shutdown, all backup data will be deleted and cannot be restored. |
Invalidity period | 15 days after shutdown | TencentDB for MongoDB resources are completely terminated. All data is deleted and cannot be restored. |
Pay-As-You-Go
If instances use the pay-as-you-go billing mode, the billing system performs settlement every hour on the hour. If your account has an insufficient available balance (account balance less than 0) at the time of settlement, the fees of the previous hour cannot be deducted. In this case, your account is considered in arrears. For the specific handling mechanism, see the following figure and table.
Note:
The system will notify the Tencent Cloud account creator, global resource collaborator, and financial collaborator via email and SMS message. (The actual receiving method is subject to the subscription configuration of Message Center.)
Stage | Duration | Status and Handling Mechanism |
Grace period | Within 24 hours after the account is in arrears | TencentDB for MongoDB resources can still be accessed normally, and the service is not suspended. Normal billing: TencentDB for MongoDB resources can still be accessed normally within 24 hours after the account balance is less than 0, and billing continues. If no successful top-up to increase the balance to be greater than or equal to 0 is made at the end of the 24th hour after the account is in arrears, TencentDB for MongoDB resources will be shut down, and the service will be suspended. The resources are retained in the recycle bin. Note: When the Tencent Cloud account is in arrears, an overdue payment notification will be sent, which contains the overdue payment amount, the expected service suspension time for all pay-as-you-go resources under the account, and the final termination time. |
Retention period | Within 7 days after shutdown | TencentDB for MongoDB resources cannot be accessed after shutdown and service suspension. The instances are isolated in the recycle bin. Restoration: During this period, if a successful top-up is made to increase the balance to be greater than or equal to 0, resources can be restored. For detailed operations, see Recycle Bin. At the end of the 7th day after TencentDB for MongoDB resources are shut down, they will be cleared from the recycle bin and can no longer be manually restored. Note: Tencent Cloud will send a service suspension notification when resources are shut down, which contains the overdue payment amount, all products with the service suspended under the account, and the expected final termination time. |
| From the 8th day to the 15th day after shutdown | TencentDB for MongoDB instances will be cleared from the recycle bin 7 days after shutdown, and the instance backups will be stored in the backend for 8 days. To restore instances, contact Tencent Cloud engineers. At the end of the 15th day after resource shutdown, all backup data will be deleted and cannot be restored. |
Invalidity period | 15 days after shutdown | All backup data of TencentDB for MongoDB resources is completely terminated and cannot be restored. Note: Tencent Cloud will send a notification when resources are terminated, which contains the overdue payment amount and all products with resources terminated under the account. |
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