Cookies Policy

Last updated: 2021-03-10 17:49:59

    For the purposes of this Cookies Policy, “we”, “us” and “our” means Tencent Cloud Europe B.V. (in the case of persons located in the EEA, UK and Switzerland) and the entity you have contracted with as set out in the Terms of Service (in the case of persons located outside of the EEA, UK and Switzerland). For the purpose of any personal data we collect through cookies, we are the data controllers; you can find our details in the Privacy Policy applicable to this service and how we use such data. Our representative in the EU for the purpose of EU data protection laws is Tencent Cloud Europe B.V., a company registered in the Netherlands. Their registered address is Atrium building, 8th floor, Strawinskylaan 3127, 1077 ZX Amsterdam, the Netherlands and can be contacted at cloudlegalnotices@tencent.com. Our data protection officer can be contacted at cloudlegalnotices@tencent.com.

    We use cookies, log files, pixel tags, web beacons, scripts, eTags and similar files or technologies to collect and store the information we automatically collect about your device and use of Tencent Cloud (the “Service”). You can find out more about cookies and how to control them in the information below.

    We only use non-essential cookies with your consent.

    1. What are cookies?

    Cookies are text files containing small amounts of information which are downloaded to your browser or device when you visit a certain web address. Cookies are then sent back to the originating web address on each subsequent visit, or to another web address that recognises that cookie. Cookies are widely used in order to make the Service work, or to work more efficiently, as well as to provide information to the Service team.

    Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your log-in and preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have accessed or used the Service before or whether you are a new visitor or user. They can also help to ensure that advertising you see online are more relevant to you and your interests. Cookies can help us safeguard the security of our data and services and detect the cheating, hacking and fraud against our products and services. For instance, cookies can store ticket information, which can be used by the server to verify if the log-in is made by yourself independently. The encrypted information in the ticket can also be used to prevent a variety of types of attacks, cross-site information theft, and access with disguised identity.

    There are two broad categories of cookies:

    • First party cookies, served directly by us to your device.

    • Third party cookies, which are served by a third party on our behalf.

    Cookies can remain on your browser or device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser or application is open. These are deleted automatically once you close your browser or application. Other cookies are 'permanent cookies', meaning that they survive after your browser or application is closed. They can be used by the Service to recognise your device when you visit and use the Service again.

    2. How do we use cookies?

    We use cookies to:

    • verify log-in information to ensure the security of your account;

    • track traffic flow and patterns of travel in connection with the Service;

    • understand the total number of visitors to the Service on an ongoing basis and the types of devices;

    • monitor the performance of the Service to continually improve it;

    • improve our products and services and provide reference data for the research and development of new products or functions; and

    • customize and enhance your online experience.

    3. What types of cookies do we use?

    The types of cookies used by us and our partners in connection with the Service can be classified into the following categories, namely 'essential cookies', 'functionality cookies' and 'analytics and performance cookies'. We have set out some further information about each category, and the purposes of the cookies we and third parties set in the following table.

    Cookie name What it does and what data it processes Duration of cookie First or Third party cookie How to Control Cookies
    Cookies necessary for essential services
    uin Check your login status Session First Please see the instructions set out in 'How to control cookies' below.
    skey
    s_url
    qcmainCSRFToken To protect security of your login Session
    OwnerUin Indicate user identity
    Appid
    Functionality Cookies
    intl_language To distinguish between international version and Chinese version of the Service and determine site language. 180 days First Please see the instructions set out in 'How to control cookies' below.
    Language
    Intl
    Performance / Analytics Cookies
    intl_sid For user statistics ID 365 days First Please see the instructions set out in 'How to control cookies' below.
    qcloud_from To identify the source of visiting users 90 days
    qcloud_visitId Analysing website statistics Session
    sajssdk_2015_cross_new_user To identify new users who are visiting the webpage for the first time until 11:59pm of the same day First
    sensorsdata2015jssdkcross To identify user, device settings and mode of entering the webpage, for the purposes of identifying first time visitors of the website on an annual basis. 2 years First

    4. How to control cookies

    You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. When you use our Service for the first time, we will provide you with a notice which lets you know how we use cookies, why we use them and how you can change which cookies you accept. You can opt-into non-essential cookies or change your preferences at any time here. Please note that if you choose not to receive our cookies, we cannot guarantee that your experience of our Service will be as good as it could otherwise be.

    Alternatively, most browsers allow you to change your cookies settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful for popular browsers, otherwise you should use the “Help” option in your browser for more details.

    Cookie settings in Chrome for web and Android

    Cookie settings in Safari web and iOS.

    Cookie settings in Internet Explorer

    Cookie settings in Firefox

    5. Changes to this Cookies Policy

    We will update this Cookies Policy to reflect changes in our practices and services. When we post changes to this Cookies Policy, we will revise the "Last Updated" date at the top of this Cookies Policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes when you log in to or use the Service. We recommend that you check this page from time to time to inform yourself of any changes in this Cookies Policy or any of our other policies.

    6. Need More Information?

    If you would like to find out more about cookies and their use on the Internet, you may find the following link useful:

    7. Cookies that have been set in the past

    If you have disabled one or more cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.

    8. Contact us

    If you have any questions or comments about this Cookies Policy, or privacy matters generally, please contact us via email at cloudlegalnotices@tencent.com.

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