Promo Vouchers
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Vouchers are a type of deduction credential issued by Tencent Cloud to customers, used to offset fees when paying for prepaid products and when settling and deducting fees for postpaid products. You can view voucher details on the Billing Center > Vouchers page.
Note:
Vouchers cannot be withdrawn, used to offset overdue payments or frozen fees, or transferred to others. Their validity period cannot be extended, and expired vouchers cannot be restored or reissued. Vouchers cannot be invoiced. In the event of a refund, vouchers will not be returned.
Obtaining Vouchers
You can redeem vouchers using redemption codes obtained through other channels. The detailed voucher redemption process is as follows.
1. Log in to the Tencent Cloud console, and on the Billing Center > Vouchers page, click Redeem Voucher in the upper-right corner.
2. In the Redeem Voucher window that appears, enter the voucher redemption code. The voucher information will be displayed. Click OK to complete the redemption.
Viewing Vouchers
For used vouchers, you can check the products they were applied to, order numbers, amounts, deduction times, and other details in Usage Details.
Using Vouchers
Both prepaid and postpaid products support voucher deductions. You can manually select vouchers during payment, or enable Auto Deduction to allow the system to apply vouchers automatically based on deduction priority. Before use, pay attention to voucher restrictions such as applicable products, payment types, validity period, and usage limits. For details, refer to the voucher list.
Use Limits
The usage restrictions of each voucher vary depending on the activity rules and distribution channels. Refer to the voucher list for details.
Validity and Status: Only vouchers that are within their validity period and unused can be used. If a voucher has expired or has been used, it can no longer be used.
Available: Vouchers that are unused and unexpired can be used to deduct fees, except for frozen fees incurred when pay-as-you-go products are activated.
Used: Vouchers whose balance has been fully used cannot be used to deduct fees.
Expired: Vouchers that have passed their validity period cannot be used to deduct fees.
Applicable Products: The products to which vouchers can be applied vary. Some vouchers have a list of non-applicable products, and products in this list cannot be deducted with these vouchers.
Payment Type: Payment types are classified into prepaid and postpaid, including the following:
Prepaid scenarios: New purchase, renewal, and upgrade.
Postpaid scenario: Pay-as-you-go.
Prepaid Purchase Duration Limit: Within the validity period, vouchers limit the usage duration of each purchase or renewal.
For example, if the voucher purchase duration limit is 0 - 3 months, the order purchase duration must be within the range of 0 - 3 months for each payment.
Minimum Order Amount: Vouchers with a minimum order amount requirement must meet the order amount threshold in a single payment. The voucher can be used for deduction only when the order amount reaches XX USD in a single payment.
Usage Frequency: It is classified into single-use and multi-use.
Single-use: After a voucher is used once, its status becomes Used, and the remaining balance cannot be used again.
Multi-use: A voucher can be used multiple times until it expires or its balance is used up.
Other Restrictions:
Vouchers cannot be used to offset overdue payments, and they cannot be used when the account is in arrears.
Frozen fees incurred when postpaid products are activated cannot be offset with vouchers.
Some promotional activity orders do not support the use of vouchers. Refer to the activity rules for details.
Voucher usage logic for agent payments: Agent vouchers are used for postpaid settlement, and customer vouchers are used for prepaid settlement.
Voucher usage logic for group payments: When a management account pays on behalf of a member, the management account's vouchers are automatically deducted. When a self-paying member makes a payment, the member's own vouchers are used.
Other specified conditions: Some vouchers specify the member accounts, regions, and AZs where they can be used. The actual terms are subject to the voucher.
Voucher Deduction Priority
When automatically deducting vouchers, the system follows the "Maximum Discount" principle and uses vouchers in the following order. If conditions 1, 2, and 3 are all the same, the system uses vouchers randomly.
1. Use the voucher with the largest deduction amount first.
2. Next, use the voucher with the shortest validity period.
3. Finally, use the voucher with the smallest remaining amount after deduction.
Usage Methods
Manually select a voucher: When you place an order for a new prepaid purchase or manual renewal, the system selects a voucher by default. You can also manually select another voucher to use.
Automatic voucher deduction: For postpaid settlement and prepaid auto-renewals, you do not need to select a voucher. The system automatically uses vouchers based on priority. For details, see Voucher Deduction Priority.
Note:
Frozen fees incurred when postpaid products are activated cannot be offset with vouchers.
The "Automatic Voucher Use" switch for a voucher must be enabled for the system to automatically deduct it. If this switch is disabled, the system will not automatically deduct the voucher.
References
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