A Video Cannot be Played

Last updated: 2021-05-17 14:44:45

    Symptoms

    The uploaded video cannot be played normally (for example, the video has sound only, the video has no sound, or the video cannot be played at all).

    Possible Causes

    • The codec of the original video is unsupported.
    • The original video is corrupted. As a result, the uploaded video cannot be played normally.

    Troubleshooting Procedure

    1. Check whether the codec of the original video is supported.
      • If yes, proceed with the next step.
      • If not, upload a video with a supported codec. For more information, please see Rules and Limits.
    2. Check whether the original video can be played normally using VLC or other professional players.
      • If yes, please contact us.
      • If not, you are advised to try using Tencent Cloud’s transcoding service to fix the video. For more information, please see Video Transcoding.