Renewal
Renewal Overview
Renewal applies to the SaaS subscription model.
Renewal Scenarios
Your SaaS subscription is about to expire. Renew it to maintain service continuity.
Attention:
If you renew after the subscription expires, billing for the renewal starts on the expiration date of the previous subscription period.
Do not use a new purchase to replace renewal. Perform renewal operations on the Renewal Management page. Expiration Impact
The system will automatically stop the service on the day after it expires.
Alerting Mechanism
The system sends renewal reminders by email, SMS, and in-site message 7 days, 3 days, 1 day, and on the day before expiration. The email is sent to the enterprise administrator mailbox in your product. For SMS reminders, you need to enable the SMS alert feature in enterprise settings and then specify the SMS alert recipients separately.
Manual Renewal
1. Log in to the Billing Center > Renewal Management and find the corresponding CDP resource. 2. Click Renew, select the renewal period (yearly or monthly), confirm the fee, and complete the payment.
3. The service resumes immediately after renewal.
Automatic Renewal
We recommend that you enable auto-renewal after purchase. The system will automatically deduct the renewal fee from your account balance on the expiration date to avoid service interruption.
To set this up: Log in to Billing Center > Renewal Management and enable auto-renewal for existing resources. Payment time: The fee is automatically deducted between 8:00 AM and 10:00 AM on the expiration date.
Renewal period: Each renewal is for 1 year.
Overdue Payment and Service Suspension
Overdue Payment Scenarios
CDP currently supports only the prepaid mode, so overdue payments do not occur under normal circumstances. However, if other pay-as-you-go products under your Tencent Cloud account (such as CVM and COS) have overdue payments, the auto-renewal feature of CDP will be affected.
Overdue Payment Impact
During an account overdue payment period: CDP auto-renewal will fail, and after the service expires, it will be handled according to the service suspension process.
When your account has overdue payments: You may be unable to perform operations such as additional purchases and manual renewal.
Service Suspension Mechanism
Time node | System processing |
The day after expiration | The service stops automatically, and the system sends service suspension notifications on the expiration day and the following day. |
Recovery Methods
Log in to the Billing Center > Renewal Management, check the overdue payment/expiration details, renew the expired resources, and the service will automatically resume after the renewal is completed.