Renewal
Renewal Overview
Renewal applies to the SaaS subscription model.
Renewal Scenarios
The SaaS subscription is about to expire. Renew now to maintain service continuity.
Attention:
If you renew after the subscription expires, the billing start date for the renewal is the expiration date of the previous subscription period.
Do not use a new purchase to replace renewal. Perform all renewal operations on the Renewal Management page. Expiration Impact
The system will automatically stop the service on the day after the service expires.
Early Warning Mechanism
The system sends renewal reminders via email, SMS, and in-site messages 7 days, 3 days, 1 day before, and on the day of expiration. Emails are sent to the enterprise administrator mailbox associated with your product. For SMS reminders, you need to enable the SMS alert feature in enterprise settings and then separately configure the SMS alert recipients.
Manual Renewal
1. Log in to the Billing Center > Renewal Management and find the corresponding FA resource. 2. Click Renew, select a renewal duration (yearly or monthly), confirm the fees, and complete the payment.
3. The service resumes immediately after renewal.
Automatic Renewal
We recommend that you enable auto-renewal after purchase. The system will automatically deduct renewal fees from the account balance on the expiration date to avoid service interruption.
To set this up: Log in to the Billing Center > Renewal Management and enable auto-renewal for existing resources. Deduction time: Automatic deduction is performed between 8:00 AM and 10:00 AM on the expiration date.
Renewal period: Each renewal lasts for one year.
Overdue Payment Description
Overdue Payment Scenarios
FA currently supports only the prepaid mode and does not incur overdue payments under normal circumstances. However, if other pay-as-you-go products under your Tencent Cloud account (such as CVM and COS) have overdue payments, the auto-renewal feature of FA will be affected.
Overdue Payment Impact
During account overdue payment: FA auto-renewal will fail, and the service will be processed according to the service suspension procedure after expiration.
When payments are overdue: Operations such as additional purchases and manual renewal may not be available.
Service Suspension Mechanism
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The day after expiration | The service automatically stops, and the system sends a service suspension notification on the expiration day and the following day. |
Recovery Methods
Log in to the Billing Center > Renewal Management to view overdue payment/expiration details, renew expired resources, and the service will automatically resume after the renewal is completed.