Hotline
When you encounter issues while using Tencent Cloud, you can directly call customer service personnel for corresponding assistance.
Hong Kong (China): +852 800 906 020 (toll-free)
United States: +1 844 606 0804 (toll-free)
United Kingdom: +44 808 196 4551 (toll-free)
Canada: +1 888 605 7930 (toll-free)
Australia: +61 1300 986 386 (toll-free)
Ticket System
When you encounter Ops or technical issues, you can log in to Tencent Cloud official website, and follow the interface instructions to submit a ticket. We will respond as soon as possible and look forward to receiving your valuable feedback. The ticket-related entries are as follows:
The ticket status is described as follows:
Pending Processing: The ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for the ticket or close the ticket at this stage.
Processing: The technical support team has received and reviewed the ticket and is taking an action. You can submit more information for the ticket or close the ticket at this stage.
More information required: The technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.
Note: When a ticket marked as "To Be Supplemented" is supplemented and resubmitted, it will re-enter the "Unprocessed" status.
Closed: the ticket has been resolved, or you have closed the ticket before it was processed.