- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- PurchaseReservedInstancesOffering
- Cloud Hosting Cluster APIs
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- PurchaseReservedInstancesOffering
- Cloud Hosting Cluster APIs
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
Problem Description
Website access is slow.
Problem Analysis
A complete HTTP request includes resolving the domain name, establishing the TCP connection, initiating the request, CVM receiving and processing the request, returning the result, the browser parsing the HTML code, requesting other resources, and rendering the page. These processes involve the local client, network nodes between the client and the server, and the server. A problem with any of them may cause network access latency.
Solutions
Check the local client
1. Access the network testing website to test the access speed to different domain names from the local client.
2. Based on the test result, check whether the local network has an exception.
For example, the test result is as shown below:
If the network has an exception, contact your ISP to locate and solve the problem.
If the network is normal, please check the network linkage.
Check the network linkage
1. Ping the server's public IP from the local client to check if there is packet loss or high latency.
If any of the problems occurs, use MTR for troubleshooting. For more information, please see CVM Network Latency and Packet Loss.
If the ping test shows no packet loss or high latency, please execute step 2.
2.
Use the
to check whether the problem is caused by DNS resolution.
You can also access the page directly with the public network IP to check whether DNS has caused access latency.dig/nslookup command If DNS has an exception, check the DNS resolution.
If DNS is normal, please check the server.
Check the server
1. Log in to the CVM Console.
2. Click the ID/name of the instance you want to check to enter its details page.
3. Select the Monitoring tab on the details page to view the instance resource usage, as shown below:
If the CPU/memory usage is too high, please see Failed to log in to a Windows CVM due to high CPU and memory usage and Failed to log in to a Linux CVM due to high CPU and memory usage for troubleshooting.
If the bandwidth usage is too high, please refer to Login Failure Due to High Bandwidth Occupation for troubleshooting.
If the instance resource usage is normal, please check other problems.
Check other problems
Based on instance resource usage, check whether the increase in resource consumption is caused by server load.
If yes, we recommend that you optimize the business processes, change instance configuration, or purchase new servers to reduce the pressure on existing servers.
If no, we recommend that you check log files to locate the problem and carry out targeted optimization.
Yes
No
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