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Last updated:2026-03-02 15:47:14
After-Sales Support-Ticket
When you encounter operational or technical issues with the products, you can log in Tencent Cloud official website and submit a ticket following the interface instructions. We will respond as soon as possible, looking forward to receiving your valuable feedback. Ticket-related entries are as follows:
Ticket submission: Submit a ticket
Status check: Ticket list
The ticket status is described as follows:
Unprocessed: A newly submitted ticket, or a ticket received by technical support personnel but the assessment is not yet completed. You can supplement and close unprocessed tickets.
Processing: Technical support personnel has received the ticket and is assessing it, and it is in the process of implementation. You can supplement and close the tickets in progress.
To be supplemented: Technical support personnel has received the ticket and assessed it, but incomplete information is not submitted and needs to be supplemented. You can close the tickets to be supplemented.
Note:
When a ticket in the to-be-supplemented status is supplemented and resubmitted, it will enter the unprocessed status again.
Closed: The ticket is completed, or you have closed the ticket before the technical support personnel takes action.
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