Customer Management

Last updated: 2020-10-29 16:09:02

    Log in to the SMS Console and select Marketing Management > Customer Management on the left sidebar. Then, you can import a number package online for storage and group the numbers so as to better manage customers.

    Customer Pool

    You can import or enter numbers on this page for management.

    Importing

    1. Log in to the SMS Console.
    2. Select Marketing Management > Customer Management on the left sidebar and click Import.
    3. Configure the following parameters as needed:
      • SMS Type: select the type of the SMS messages to be sent to the recipients in the number package.
      • File: click Download Templates, enter the customer mobile numbers in the downloaded form, and click Click here or drag and drop the form file to upload it. The maximum form size supported is 30 MB.
      • Number Group: select Create a group or Select an existing group. If you select Create a group, please enter the group name.
    4. Click OK.

    Entering

    1. Log in to the SMS Console.
    2. Select Marketing Management > Customer Management on the left sidebar and click Enter.
    3. Configure the following parameters as needed:
      • SMS Type: select the type of the SMS messages to be sent to the recipients in the number package.
      • Mobile: up to 100 mobile numbers can be entered, and each line is considered as a number.
        • For Mainland China mobile numbers, please enter the mobile numbers directly, e.g., 1371481xxxx.
        • For mobile numbers outside Mainland China, please enter the country/region code + mobile number. For example, when the country/region code is 852 and the mobile number is 6666XXXX, enter 8526666XXXX.
      • Number Group: select Create a group or Select an existing group. If you select Create a group, please enter the group name.
    4. Click OK.

    Customer Group

    You can create different customer groups on this page to manage customers by group and send targeted SMS messages to specified customer groups.

    Creating group

    1. Log in to the SMS Console.
    2. Select Marketing Management > Customer Management > Customer Group on the left sidebar and click Create.
    3. Configure the following parameters as needed:
      • SMS Type: select the type of the SMS messages to be sent to the recipients in the group.
      • Group Name: enter a group name.
    4. Click OK. In the group, you can click More > Import File or Enter to import numbers.

    Sending SMS message by group

    1. Log in to the SMS Console.
    2. Select Marketing Management > Customer Management > Customer Group on the left sidebar, and you can click Send SMS in the "Operation" column of the target group to send bulk messages to recipients in this group.

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