- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
Third-Party Software Support – Standard Services
Last updated: 2023-09-15 15:00:19
Tencent Cloud's third-party software support service aims to share its own experience in using third-party software with customers. By providing advisory services to the best of our abilities, we help customers overcome difficulties encountered during business deployment and operation. Our service team offers advice on third-party software to experienced system administrators or other relevant IT professionals. However,Tencent Cloud is not responsible for the implementation of the advice provided. If you encounter issues related to third-party applications during business deployment and operation, Tencent Cloud will make every effort to provide troubleshooting advice.
For detailed information on the scope of TencentCloud's third-party software support service, please refer to the table below.
Category | Third-Party software | System and software version range | Support scope examples |
Remote access and file transfer tools | SSH | Native SSH on various Linux distribution images provided by Tencent Cloud. | Troubleshooting assistance for SSH service startup failure. Troubleshooting assistance for SSH service connection failure |
| MSTSC | Native MSTSC on various Windows distribution images provided by Tencent Cloud. | Troubleshooting assistance for the issue of RDS (Remote Desktop Service) failing to start on the server side. Troubleshooting assistance for the issue of being unable to log in or experiencing login failures after starting the RDS (Remote Desktop Service) on the server side. |
| SCP&Rsync | Native SCP & Rsync on various Linux distribution images provided by Tencent Cloud. | Troubleshooting assistance for SCP & Rsync connection failures and error messages. |
| SFTP | SFTP on various Linux distribution images provided by Tencent Cloud. | Assistance with configuring SFTP to use system accounts for login. Troubleshooting assistance for SFTP connection failures on the server side. |
| FTP | The native vsftpd software installed via yum on various Linux distribution images provided by Tencent Cloud, software version number ≥ 3.0. The FileZilla server installed on various Windows distribution images provided by Tencent Cloud, software version number ≥ 0.9.60.2. | Troubleshooting assistance for FTP server installation and startup failures. Troubleshooting assistance for FTP connection failures on the server side. |
Security policy tools | Linux iptables & firewalld | Various Linux distribution images provided by Tencent Cloud. | Assistance with the basic syntax of Iptables and Firewalld for allowing rules. |
| Windows Firewall | Various Windows version images provided by Tencent Cloud. | Assistance with adding basic inbound and outbound rules. |
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