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    Telephone Service Connect Guidelines

    Last updated: 2024-05-15 11:20:30
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      The TCCC's inbound and outbound call services are dedicated to providing communication tools for corporate customers' business communication scenarios. In order to jointly build a good communication environment, follow the business connect specifications of the TCCC when using the Service:

      Connect Specifications of the TCCC

      The Service prohibits debt collection, vulgar, unhealthy, marketing harassment, certificate affiliation, qualification processing (2C), feudal superstition, pornography, gambling, sensitive content, fraud, and other business connections that violate the relevant provisions of national laws and regulations.

      Delimitation and Handling Policy of Common Violations

      Serial Number
      Behavior
      Delimitation of Violations
      Handling Policy
      1
      Verified fraud complaints
      Severe violations
      If we terminate the services to you or take measures such as blocking your account (and no longer activating it), you are not allowed to cancel/refund the ordered packages or agents, regardless of whether they have been used or not. If serious impacts or consequences are caused, Tencent Cloud will have the right to pursue your relevant legal responsibilities.
      2
      Verified harassment complaints
      Serious violations
      If we terminate the services to you or take measures such as blocking your account (and no longer activating it), you are not allowed to cancel/refund the ordered packages or agents, regardless of whether they have been used or not.
      3
      The business you reported does not match the actual business, or you conduct unreported business privately, which involves connect services prohibited by the TCCC.
      Severe violations
      If we terminate the services to you or take measures such as blocking your account (and no longer activating it), you are not allowed to cancel/refund the ordered packages or agents, regardless of whether they have been used or not. If serious impacts or consequences are caused, Tencent Cloud will have the right to pursue your relevant legal responsibilities.
      4
      The business you reported does not match the actual business but does not involve connect services prohibited by the TCCC.
      Violations
      You are warned, and a violation is recorded.
      5
      The calling behavior involves harassing the customer, which causes the customer to be impatient, and malicious behaviors, such as insulting the customer.
      Serious violations
      If we terminate the services to you or take measures such as blocking your account (and no longer activating it), you are not allowed to cancel/refund the ordered packages or agents, regardless of whether they have been used or not.
      6
      The calling behavior involves obvious blind calls, such as malicious behavior, such as customers believing their number has been leaked.
      Violations
      You are warned, and a violation is recorded.
      7
      The calling behavior involves making calls without the consent of the called party, such as the called party's number being obtained through a third-party channel.
      Violations
      You are warned, and a violation is recorded.

      Connect Guidelines of Application Number

      The Service prohibits connecting to the following services involving blind calls or cold calls. Other unclear businesses are subject to the final application number review:
      Industry Categories
      Scenario
      Medical care
      Sales of medicines and health products
      Medical equipment sales
      Cosmetic
      Hair transplant and hair care
      Skin care and slimming
      Plastic surgery
      Real estate
      New house/shop blind call
      Finance
      Credit card
      Bank business
      Loans, debt collection, and stocks
      POS machine
      Finance, taxation, and agency accounting
      Gaming
      Game promotion
      E-commerce
      Fake orders with good reviews
      Insurance
      Life insurance, property insurance, employer liability insurance, and other related insurance
      Dating
      Marriage, love, emotion, and friendship
      Decoration
      Home
      Building materials
      Interior design
      Education
      Academic qualifications improvement, K12 (preschool to high school) subject tutoring, K12 (preschool to high school) interest and specialty training
      Conference marketing
      Offline meeting invitations and exhibition invitations
      Short video
      All businesses involving short video platforms
      Media performance
      Column group recruits and auditions
      Intellectual property agency
      Trademark agency and patent agency
      China telecom value-added services
      Traffic, telephone charges, broadband services, MMS, and resource resale
      Retail
      Tobacco, alcohol, tea, collectibles, antiques promotion and sales
      Tourism
      Tourism business
      Software system
      Telemarketing system does not block cards or numbers
      Personal call service
      Individual households do not support connect
      Others
      Chatbot outbound calls, debt collection, vulgar, unhealthy, marketing harassment, certificate affiliation, qualification processing (2C), feudal superstition, pornography, gambling, sensitive content, fraud, false marketing, and other business connect violate relevant provisions of national laws and regulations.
      
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