Cloud Contact Center provides an Android SDK, which allows agents to make calls through landline phones. It can also implement outbound calls on mobile phones and PCs, and inbound call reception through our SDK.
This topic mainly introduces how to quickly run the Cloud Contact Center Android Demo. Just follow the steps for configuration, and you can run the related features of Cloud Contact Center.
SdkAppId: The application ID users create on the Cloud Contact Center console. You can create up to 20 Cloud Contact Center applications under one Tencent Cloud account, often starting with 140.
UserID: The account configured by the agent or administrator in the Cloud Contact Center, usually in the format of an email address. After the application is created for the first time, the main account can go to Internal Message (sub-account requires a subscription to Cloud Contact Center product messages) to view the contact center administrator account and password. Under one SDKAppID, multiple UserIDs can be configured. If the configuration limit is exceeded, more agents need to be purchased in Agent Purchase.
SecretId and SecretKey: A certificate needed by developers to call cloud APIs, created on the Tencent Cloud console.
Token: Sign-in ticket, required to call the Application Programming Interface CreateSDKLoginToken to access. The correct approach is to place the token calculation code and encryption Key on your business server, and then the App requests access to the token calculated in real time from your server when necessary.
Operation Steps
Step 1: Download the tccc-agent-java-example Source Code
Step 2: Configure the tccc-agent-java-example Project File
1. Find and open the debug/src/main/java/com/tencent/tcccsdk/debug/GenerateTestUserToken.java file.
2. Set related parameters in the GenerateTestUserToken.java file:
USERID: Agent account, format: xxx@qq.com
SDKAPPID: Cloud Contact Center SDKAppId, which needs to be replaced with your own account's SDKAppId
SECRETID: The ID of the encryption key used to calculate the signature
SECRETKEY: The key of the encryption key used to calculate the signature
Note:
Please do not publish the following code in the online version of your app. The reasons are as follows:
Although the code in this file can correctly calculate the token, it is only suitable for quickly implementing the basic features of the SDK, but not suitable for online products. This is because the SECRETKEY in the client code is easily decompiled and reverse-engineered, especially in the case of web-based code where the difficulty of cracking is almost negligible. Once your key is leaked, attackers can calculate the correct token to steal your Tencent Cloud traffic.
The correct approach is to place the token calculation code and encryption key on your business server, and the app requests a token calculated in real time from your server when necessary. The cost of cracking the server is higher than the cost of cracking the client app, so the server calculation scheme can better protect your encryption key. For details, refer to Creating SDK Login Token?.
Step 3: Compile and Run the Demo
Open source code project tccc-agent-java-example with Android Studio (version 3.5 or later), and click Run.
1. Click Log In.
2. After successfully logging in, enter the phone number you need to dial to use the dial feature.
Yes
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