Cloud Contact Center supports pushing service records and call recordings to the push addresses specified by enterprises. The following are the steps to enable the service record push feature. For details on the push format, refer to Data Push - Phone CDR Data Push.
1. Log in to the Cloud Contact Center console, select the appropriate Cloud Contact Center application and click Feature Configuration.
2. In the data push settings, click Modify, and turn on the Data Push switch:
A third party provides a publicly accessible HTTP/HTTPS (HTTPS recommended) POST interface. Cloud Contact Center will push data to this interface and distinguish different data types through the URL parameter action.
About Authentication
Currently supported authentication methods include:
1. Authentication-Free: No extra authentication.
2. basicAuth: Corresponding to the Account Password Setting in the Settings menu, where the username is the username and the password is the password.
3. OAuth2.0 client credentials: Corresponding to "OAuth2.0" in the Settings menu. The parameters that need to be configured include the URL of the token, ClientID, and ClientSecret.
About Return Value
The return format should be json type, following the format specified in the API documentation. If successful, the ErrCode field needs to be set to 0. Otherwise, Cloud Contact Center will try to repush the data, and the maximum retry times is 3.
About Data Deduplication and Disorder Processing
The header field value of X-TCCC-PUSH-UUID is used to uniquely identify a data push. If the same X-TCCC-PUSH-UUID header field is received due to push retries, the recipient needs to handle deduplication.
Yes
No
Was this page helpful?