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    Error Codes

    Last updated: 2021-08-12 10:40:27
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    Note：

    This document applies to TRTC SDK for Web 4.x.x.

    Error Code Definitions

    Key getCode Error Code Description
    INVALID_PARAMETER 4096 0x1000 Invalid parameter.
    INVALID_OPERATION 4097 0x1001 Invalid operation.
    SIGNAL_CAHNNEL_SETUP_FAILED 16385 0x4001 Failed to establish signaling channel.
    SIGNAL_CHANNEL_ERROR 16386 0x4002 Signaling channel error.
    ICE_TRANSPORT_ERROR 16387 0x4003 ICE transport connection error.
    JOIN_ROOM_FAILED 16388 0x4004 Failed to enter room.
    CREATE_OFFER_FAILED 16389 0x4005 Failed to create SDP offer.
    CLIENT_BANNED 16448 0x4040 User was kicked out.
    SERVER_TIMEOUT 16449 0x4041 Media transmission service timed out.
    SUBSCRIPTION_TIMEOUT 16450 0x4042 Remote stream subscription timed out.
    UNKNOWN 65535 0xFFFF Unknown error.

    Account Errors

    Error Code Type Description
    70001 Account system userSig has expired. Please generate again. If the signature expires immediately after generation, check whether the validity period is too short or set to 0.
    70002 Account system The length of userSig is 0. Please access sign_src to get the source code for signature calculation and check the parameters to make sure that the signature is calculated correctly.
    70003 Account system userSig verification failed. Please check whether userSig has been truncated due to short buffer length, etc.
    70004 Account system userSig verification failed. Please check whether userSig has been truncated due to short buffer length, etc.
    70005 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
    70006 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
    70007 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
    70008 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
    70009 Account system Failed to verify userSig with the business public key. Please check whether the private key and sdkAppId used to generate userSig match.
    70010 Account system userSig verification failed. Please check whether the userSig generated is correct with the help of a tool.
    70013 Account system userId in userSig is different from that in the request. Please check whether the userId entered during login is the same as that in userSig.
    70014 Account system sdkAppId in userSig is different from that in the request. Please check whether the sdkAppId entered during login is the same as that in userSig.
    70015 Account system The verification method for this sdkAppId and account type was not found. Please check whether account integration has been performed.
    70016 Account system The length of the public key pulled is 0. Please check whether a public key has been uploaded. If it was just uploaded, try again in 10 minutes.
    70017 Account system Internal validation of third-party ticket timed out. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70018 Account system Internal validation of third-party ticket failed.
    70019 Account system The ticket field for HTTPS-based validation is empty. Please enter the correct userSig.
    70020 Account system sdkAppId was not found. Please make sure you have configured it in Tencent Cloud.
    70052 Account system Invalid userSig. Please generate a new one and try again.
    70101 Account system Empty request packet.
    70102 Account system Incorrect account type in request packet.
    70103 Account system Incorrect phone number format.
    70104 Account system Incorrect email address format.
    70105 Account system Incorrect TLS account format.
    70106 Account system Invalid account format type.
    70107 Account system userId was not registered.
    70113 Account system Invalid batch number.
    70114 Account system Restricted for security reasons.
    70115 Account system The uin does not match that of the sdkAppId developer.
    70140 Account system sdkAppId and acctype do not match.
    70145 Account system Incorrect account type.
    70169 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70201 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70202 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70203 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70204 Account system sdkAppId has no matching acctype.
    70205 Account system Failed to find acctype. Please try again.
    70206 Account system Invalid batch number in request.
    70207 Account system Internal error. Please try again.
    70208 Account system Internal error. Please try again.
    70209 Account system Failed to get developer's uin.
    70210 Account system uin in request is not developer’s.
    70211 Account system Invalid uin in request.
    70212 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70213 Account system Failed to access internal data. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70214 Account system Internal ticket validation failed.
    70221 Account system Invalid login status. Please authenticate your login with UserSig again.
    70222 Account system Internal error. Please try again.
    70225 Account system Internal error. Please try again. If the problem persists after multiple retries, please contact TLS account support over QQ at 3268519604
    70231 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70236 Account system User signature verification failed.
    70308 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70346 Account system Ticket validation failed.
    70347 Account system Ticket expired and validation failed.
    70348 Account system Internal error. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70362 Account system Internal timeout. Please try again. If the problem persists after multiple retries, contact TLS account support over QQ at 3268519604.
    70401 Account system Internal error. Please try again.
    70402 Account system Invalid parameter. Please check whether all required fields are filled in and the values entered meet the requirements.
    70403 Account system The initiator is not the application admin and is not authorized to perform the operation.
    70050 Account system The account is temporarily locked due to failed login and multiple retries. Please check whether the ticket is correct and try again in a minute.
    70051 Account system Blocked account. Please contact TLS account support over QQ at 3268519604.

    Room Entry Errors

    Error Code Message
    10006 Service is suspended due to overdue payments. Log in to the TRTC console, find the application you created, and click Application Info to view the status of your TRTC service.
    -10011 Unknown server error. Please try again.
    -10012 roomId not passed in or does not meet requirements. To use roomId in string type, set useStringRoomId to true when calling TRTC.createClient.
    -10013 userSig authentication failed.
    -10015 Failed to get server node on server. Please try again.
    -10016 Failed to create room on server. Check if roomId meets QoS requirements.
    -10018 After advanced permission control is enabled, client.join does not carry privateMapKey or privateMapKey is . For details, see Enabling Advanced Permission Control.
    -10019 After advanced permission control is enabled, privateMapKey carried by client.join does not meet the requirements. For details, see Enabling Advanced Permission Control.
    -10020 Server connection timed out. Please try again.

    Common Errors and Solutions

    The following errors must be fixed through application-side intervention. For example, if camera access is denied, the application needs to prompt users to grant it camera access in order to be able to make video calls.

    Error Message Reason Solution
    publish timeout Publishing timed out. Refresh and call publish() again.
    join room timeout Room entry timed out Refresh the page and try again.
    DTLS Transport connection timeout (10s) DTLS connection timed out. Refresh and try again.
    failed to connect to remote server via websocket WebSocket connection failed. Refresh and try again.
    ICE/DTLS Transport connection failed Failed to establish media transport connection. Check firewall configuration.
    previous publishing is ongoing, please avoid re-publishing Already publishing. Do not call publish() again after publishing.
    AbortError The device was inaccessible due to an unknown device/system error. Please test the device before making a call.
    NotReadableError The device was inaccessible due to a hardware, browser or webpage error. Handle the error according to the error message returned, and send this message to the user: “The camera/mic cannot be accessed. Please make sure that no other applications are requesting access and try again.”
    NotFoundError Unable to find the media (audio, video, or screen sharing) of the request parameter. Please test the device before making a call.
    NotAllowedError The user has rejected the current browser instance’s request to access the camera/mic or share screens. Remind the user that video calls are not possible without camera/mic access.
    SignalChannel reconnect failed WebSocket disconnected. Refresh and try again.
    duplicate publishing, please unpublish and then re-publish Repeated publish calls. Call unpublish() first before publish().
    OverconstrainedError The browser could not get the cameraId/microphoneId. Make sure that the value of cameraId/microphoneId` is a valid non-empty string.
    RtcError: no valid ice candidate found TRTC SDK for desktop browsers failed with regard to hole punching via Session Traversal Utilities for NAT (STUN). Check firewall configuration.
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