Help & DocumentationCloud Workload ProtectionTroubleshootingOffline Agent on Windows

Offline Agent on Windows

Last updated: 2020-03-02 19:26:09

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Agent Process Not Started

  1. Check whether the CWP process exist.
    Open Windows Task Manager and check whether the YDService.exe process exists.
  2. If the agent process do not exist, possible reasons include the following:
    • The CWP agent is not installed on or has been uninstalled from the server. Please see Getting Started and follow the instructions to install the agent.
    • The agent has a conflict or crash and thus cannot be started.
  3. Troubleshooting methods:
    • View the agent log stored in C:\Program Files\QCloud\YunJing\log.
    • Run the following command to manually start the agent: sc start ydservice.

Network Failures

If the process exists, but CWP is offline, the issue is caused by network disconnection in most cases. Please check the following:

  1. Check whether the DNS has been modified. If any of the following commands returns a normal result, the DNS is correct:
    • Download address for the basic network (non-VPC servers): telnet s.yd.qcloud.com 5574.
    • Download address for VPC and CPM: telnet s.yd.tencentyun.com 5574.
  2. Make sure the following ports are open: 5574, 8080, 80, and 9080.