Top-up Process

Last updated: 2020-07-31 10:17:12

    You can purchase Tencent Cloud services only if your account has sufficient balance. Most Tencent Cloud services are billed hourly. To prevent service suspension due to your account being in arrears, use "online payment" or "bank transfer" to top-up your account in a timely manner.

    To ensure data security, only creators and collaborators authorized with financial permissions can enter the "Payment" page.

    Online payment

    Go to Billing Center, click Payment Management -> Payment, and top-up with your credit card.

    After payment is completed, you can go to Transactions to view the top-up details.

    Bank transfer

    1- If you select bank transfer, please transfer money from your bank account to our bank account through online banking or cash deposit over the counter. You can view the beneficiary account information in the following list. During payment, note your Tencent Cloud account.
    Note: if you select bank transfer, use USD as the currency.

    A. Users located in the following regions:
    United States Guatemala
    Trinidad and Tobago Grenada
    Saint Vincent and the Grenadines El Salvador
    Saint Lucia Dominican Republic
    Saint Kitts and Nevis Dominica
    Panama Cuba
    Nicaragua Costa Rica
    Mexico Canada
    Jamaica Belize
    Honduras Barbados
    Haiti Bahamas
    Antigua and Barbuda

    Beneficiary Name: Tencent Cloud, LLC
    Beneficiary account: 000271829 (USD account)
    Beneficiary bank: HSBC Bank USA, N.A.
    Address: 2747 Park Blvd., Palo Alto, CA 94306
    Remarks: Cloud service fee + developer account (unique ID)

    B. Users located in the following regions:
    Switzerland Latvia
    Sweden Italy
    Spain Ireland
    Slovenia Iceland
    Slovakia Hungary
    Romania Greece
    Portugal Germany
    Poland France
    Norway Finland
    Netherlands Estonia
    Malta Denmark
    Luxembourg Czech Republic
    Lithuania Cyprus
    Liechtenstein Croatia
    Belgium Bulgaria

    Beneficiary name: TENCENT CLOUD EUROPE B.V.
    Beneficiary account: NL49HSBC2031728156 (USD account)
    Beneficiary bank: HSBC BANK PLC, Amsterdam z.o. The Netherlands
    Address: De Entree 236, 1101 EE Amsterdam
    Remarks: Cloud service fee + developer account (unique ID)

    C. Users located in the following regions:
    Others Philippines
    Taiwan, China Indonesia
    Macau, China Malaysia
    Hong Kong, China Singapore

    Beneficiary name: ACEVILLE PTE.LTD.
    Beneficiary account: 260-737366-178 (USD account)
    Beneficiary bank: HSBC, Singapore
    Address: 1 Fullerton Road, #02-095, One Fullerton, Singapore 049213
    Remarks: Cloud service fee + developer account (unique ID)

    2- Bank transfers typically require three to five business days, and cross-border transfers will take a longer time. After you transfer the amount successfully, submit a ticket to confirm the transfer. We will top-up your account based on your transfer information. If you have any doubts, submit a remittance credential in the console.

    3- You shall bear any service fees incurred due to bank transfers.

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