Prepay Account Freeze

Last updated: 2019-05-07 15:28:45

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When a pay-as-you-go service is activated, the system estimates the amount to be frozen based on the billing cycle and usage in previous periods and freezes the estimated amount in the available account balance. The frozen amount in the prepay account cannot be spent and will be available once unfrozen.

Billing cycle: hourly or daily

  • When you purchase a pay-as-you-go service, the fee for one to two billing cycles will be frozen.

  • If you change the configuration of a pay-as-you-go service, the previous frozen amount will be unfrozen and then be frozen again based on the unit price of new configuration.

  • When the resource is reclaimed, the frozen amount will be unfrozen by the settlement date (the first day) of next month.

Billing cycle: monthly

  • On the settlement date (the first day) of each month, the cloud service fee frozen in the last month (from the first day to the last day of the month) is unfrozen, from which the fee for the last month is deducted.

  • After the deduction, the cloud service fee will be frozen again based on the following formula and will not be unfrozen until the next settlement date (the first day) of next month:

    *To know the amount that would be frozen, please see the description of each product. *
    Device resources: Quantity of cloud service used on the last day of last month×30×unit price
    Traffic resources: 1 or 1.2 times of the fee incurred in the last month.

  • If you change the configuration of a pay-as-you-go service, the previous frozen amount will be unfrozen and then be frozen again based on the unit price of new configuration.

  • When the resource is reclaimed, the frozen fee will be unfrozen by the settlement date (the first day) of next month.

FAQs

1. Has the frozen amount been paid to the platform?

The frozen amount cannot be spent and cannot be withdrawn. According to billing cycle, the cloud service fee frozen in the last month will be unfrozen on the settlement date (the third day) of next month and the fee for the resource used in the last month is deducted from the unfrozen amount. The frozen fee will also be unfrozen after the resource is reclaimed.

2. How do I check the details of frozen and unfrozen amount?

You can go to "Account Information" in the home page of Billing Center to view the frozen amount.

You can also check the details of frozen and unfrozen amount in Transactions.

3. Where does the frozen amount come from?

The frozen amount is debited from the balance of cash account and complimentary account.

4. Can the frozen amount be refunded immediately after the return of the device?

No. The frozen amount will be unfrozen by the settlement date (the first day) of next month, depending on the freezing policies for different products. You can release your service instances to unfreeze the frozen amount as well.