tencent cloud

Feedback

Expiration Notifications

Last updated: 2021-11-04 11:30:30

    Pay-As-You-Go by Monthly 95th Percentile

    Arrears notification

    1. Arrears notification: you will receive a notification when your account balance becomes negative.

    Arrears policy

    The arrears policy is applied from the moment when the balance drops to 0. The details are as follows:

    1. Within seven days, Cloud Connect Network (CCN) is still available for the account.
    2. Seven days later, the CCN instance becomes unavailable and the cross-region bandwidth drops to 0 Kbps if your account balance is still negative. However, the CCN instance retains and resumes service once you top up your account.
    Note:

    • If the non-stop feature is enabled, you can still use the product after your account is in arrears, and the billing continues. To enable this feature, please submit a ticket.
    • The pay-as-you-go CCN instance billed by monthly 95 percentile will be charged between 8 and 10 AM on the first day of the next month.
      For example, if you use such a CCN instance in November 2019, you will be charged between 8 and 10 AM on December 1, 2019.
    • All operations and status changes will be notified to Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, etc.
    Contact Us

    Contact our sales team or business advisors to help your business.

    Technical Support

    Open a ticket if you're looking for further assistance. Our Ticket is 7x24 avaliable.

    7x24 Phone Support