Expiration Notifications

Last updated: 2020-08-07 16:25:51

    Monthly Subscription

    Expiration alert

    You will receive an alert within 7 days before your CCN instance expires.

    Expiration handling

    1. Within 24 hours after expiration, the system automatically renews the account if auto-renewal is enabled and the account balance is sufficient.
    2. Twenty four hours later, the cross-region bandwidth drops to 10 Kbps if the account is not renewed.

    Pay-As-You-Go by Monthly 95th Percentile

    Arrears alert

    1. Arrears notification: you will receive a notification when your account balance becomes negative.
    2. Arrears pre-alert: this feature is disabled by default.

    Arrears policy

    The arrears policy is applied from the moment when the balance drops to 0. The details are as follows:

    1. Within seven days, Cloud Connect Network (CCN) is still available for the account.
    2. Seven days later, the CCN instance becomes unavailable and the cross-region bandwidth drops to 0 Kbps if your account balance is still negative. However, the CCN instance retains and resumes service once you top up your account.

    Note:

    • If the non-stop feature is enabled, you can still use the product after your account is in arrears, and the billing continues. To enable this feature, please submit a ticket.
    • The pay-as-you-go CCN instance billed by monthly 95 percentile will be charged between 8 and 10 AM on the first day of the next month.
      For example, if you use such a CCN instance in November 2019, you will be charged between 8 and 10 AM on December 1, 2019.
    • All operations and status changes will be notified to Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, etc.

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