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Last updated: 2022-04-07 21:15:34

    Why can't I turn on the video?

    Troubleshoot the problem as follows:

    1. Check whether another application is using the camera.
    2. Restart your computer to ensure that the camera is not being used by another application.
    3. Update your camera driver.

    How do I view only the shared screen but not the video of attendees?

    In a meeting, click Settings on the toolbar, select General, and enable Audio Mode to stop receiving the videos of other attendees while retaining only the shared screen.

    How do I share just one window instead of the whole desktop?

    VooV Meeting supports both desktop and program window sharing. To share a program window, click Share Screen on the toolbar and choose the window to be shared.

    I am in an important meeting, but the background is messy. What should I do?

    In a meeting, click Settings on the toolbar, click Background&Beauty, and select Blur to blur the background and highlight the attendees in the Background tab.

    How do I set the virtual background/background blur?

    Note:

    Due to hardware restrictions, certain device models don't support the background blur/virtual background features.

    On mobile client

    1. In a meeting, tap More > Background on the toolbar and tap Done.
    2. Select a system image or add a custom image as the background of the meeting. You can view the background effect in the preview window.

    On PC client

    1. Select Settings > Background&Beauty on the toolbar.
    2. On the background settings page, select a system image or add a custom image as the background of the meeting. You can view the background effect in the preview window.

    Why is the background blur feature unavailable on my device?

    VooV Meeting supports the background blur/background features on Windows, macOS, iOS, and Android clients; however, due to hardware restrictions, they are not available on certain device models.

    System Supported Models
    Windows/macOS Models with a CPU that supports AVX2 and have two or more cores (generally, CPUs launched after 2013 meet such requirements)
    iOS
  • iPhone 6s and later not on iOS 10.3
  • iPad Pro 1st generation (2015) and later not on iOS 10.3
  • Android Models with the following chips:
  • For Snapdragon 600 series, the chip model must be at least 670, such as vivo X23
  • For Snapdragon 700 series, the chip model must be at least 710, such as vivo NEX
  • For Snapdragon 800 series, the chip model must be at least 835, such as Mi MIX 2
  • For Kirin 700 series, the chip model must be at least 710, such as Honor 20i
  • For Kirin 800 series, the chip model must be at least 810, such as Honor 9X
  • For Kirin 900 series, the chip model must be at least 955, such as Huawei P9
  • How do I set beauty filters?

    On mobile client

    Note:

    Currently, certain mobile device models don't support the beauty filter feature.

    In a meeting, tap More > Filters on the toolbar. You can tap anywhere on the control bar to adjust the beauty filter level as appropriate.

    On PC client
    In a meeting, clickSettings > Background&Beauty or Apps > Filters on the toolbar and select the beauty filters as appropriate in the Beauty Filter section.

    Why is the beauty filter feature unavailable on my device?

    VooV Meeting supports the beauty filter feature on Windows, macOS, iOS, and Android clients. However, the hardware and software of the client used must meet specific requirements.

    System Supported Models
    iOS
  • iPhone 6 or later. iPhone 8 or later support the upgraded beauty filter feature
  • macOS
  • macOS 10.11 or later
  • The CPU has 4 or more cores and supports AVX
  • Android
  • Support for OpenCL 2 with Mali-G76 or later or G57 GPU, and Qualcomm Adreno 418 or later (excluding Adreno 505)
  • Windows
  • Support for D3D112
  • NVIDIA Graphics Driver 9.18.13.1269 or later, or Intel Graphics Driver 21.20.16.45513 or later
  • Successful attempt to load a kernel (support for simultaneous texture read and write in the kernel)
  • Windows 7 or later
  • Why doesn't the video image become brighter after I enable video image quality enhancement?

    Currently, the video image quality enhancement feature of VooV Meeting includes a low-light detection capability, and it will not take effect when the environment is well-lit.

    How do I switch the video screen size?

    On PC client

    • When you hold a video meeting, you can display the 9-grid view or select the video screen of an attendee to enlarge it. Click the button in the top-right corner of the video screen to switch to the split screen mode.
    • To watch the video screen of an attendee separately, directly double click it to enlarge it.

    On mobile client

    • When you hold a video meeting, you can display the 4-grid pattern or double click the video screen of an attendee to enlarge it.
    • You can swipe left or right to switch between the two modes.

    How do I lock a video screen?

    On PC client

    • After turning on video, select the video screen to be locked, click the lock icon on the left of the UI to lock it, and click the icon again to unlock it.
    • In speaker view, the large screen is the speaker spotlight by default (i.e., the speaker is automatically displayed on the large screen), and if the large screen is locked, it will not be automatically adjusted along with speaker spotlight.

    On mobile client
    After turning on video, select the video screen to be locked, tap the lock icon in the bottom-right corner of the UI to lock it, and tap the icon again to unlock it.

    Does VooV Meeting support rebroadcasting meeting room A to meeting room B?

    No.

    How do I enable recording on VooV Meeting?

    VooV Meeting supports local recording.
    The steps are as follows:
    Enter a meeting, click Record to start recording. If you are prompted that you don't have the recording permission, you need to ask the host to grant you the permission.

    Where are recording files stored? How do I specify the storage path?

    By default, recording files are stored in the VooVMeeting folder on drive C in the following path:
    C:\Users\Windows username\Documents\VooVMeeting\
    If you want to change the storage path, you can find the path in Settings > General on the VooV Meeting client, click Change, and select the perferred storage location. You can click Open on the right to quickly find the recording files.

    How do I hide video-off attendees in a meeting?

    Currently, VooV Meeting lets you hide video-off attendees on PC only.
    The steps are as follows:
    In a meeting, click Settings on the toolbar and select Hide Video-off Attendees.

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