Arrears Reminder

Last updated: 2019-03-25 11:13:29

PDF

1. Arrears Reminder for Pay-as-You-Go Cloud Database

1.1. Balance Reminder

We will estimate the number of days it takes your account balance to become negative based on the past 24 hours usage and current balance. If it's less than 5 days, we will send you a reminder message. The reminder message will be sent to the Tencent Cloud account creator and all the collaborators via email and SMS.

1.2. Arrears Reminder

For pay-as-you-go resources, fees are deducted on the hour. When your account balance is in negative (Point 1 in the figure above), we will notify the Tencent Cloud account creator and all the collaborators via email and SMS.

1.3. Arrears Processing

You can continue to use your cloud database instance for 2 hours from the moment your account becomes negative. We will also continue to bill you for this period.

When your account is in arrears for 2 hours (Point 2 in the figure above), your cloud database instance will automatically shut down. We will also stop billing you for service.

Within 24 hours after automatic shutdown, if your account is not topped up to a positive balance, you will not be able to start your cloud database instance; If your balance is positive, the billing continues, and you can start your cloud database instance.

If your account remains negative for 24 hours after shutdown, (Point 3 in the figure above), the pay-as-you-go cloud database will be repossessed, and all data will be deleted and cannot be recovered.

We will notify the Tencent Cloud account creator and all the collaborators via email and SMS when the pay-as-you-go cloud database is repossessed.

Note:

  • When you do not use pay-as-you-go resources any longer, terminate them as soon as possible to avoid further fee deduction.
  • After the cloud database is terminated or repossessed, the data will be deleted and cannot be recovered.
  • Since your actual resource consumption changes from time to time, some deviation may exist for the stated balance.