About Overdue Payment

Last updated: 2020-02-11 16:16:18

    Expiration Reminder

    The system will send an expiration reminder to the Tencent Cloud account creator and all collaborators 7 days before the expiry of an Anti-DDoS Pro instance via Message Center, SMS and email.

    Expiration

    • The system will send an expiration reminder to users 7 days before an Anti-DDoS Pro instance expires.
    • Expired Anti-DDoS Pro instances will be released at 00:00 on the first day after expiration. The configuration data will be cleared and cannot be restored. DDoS protection capability will be downgraded to 2 Gbps (free) or 10 Gbps (VIP users).

    Arrears Reminder

    • Fees for pay-as-you-go resources are deducted on a daily basis. Once your account balance falls below zero, we will notify Tencent Cloud account creator and all the collaborators via email and SMS.
    • Once you receive the arrears reminder, please go to Billing Center > Payment to top up your account as soon as possible to prevent your business from being affected.

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