This tool allows you to query issues about the failure in receiving offline messages.
Log in to the Instant Messaging Console, and then click the target Instant Messaging (IM) app card.
In the left sidebar, choose Auxiliary Tools > Offline Push Self-Service Check.
Enter the UserID.
Click Get device information to view the uploaded information of the UserID, such as the certificate ID and device token.
If none of the information such as the certificate ID and device token of the UserID has been uploaded, the self-service query ends.
Select any certificate ID of the UserID, and then click Start testing. You can view the sending result of the test offline message in the Test results field.
If the offline message failed to be sent, you can view the specific failure cause and solution in the Test results field.
The system automatically obtains the key of the current app. After entering the UserID, you can use this tool to quickly generate a signature (UserSig) to run through demos and debug features locally. If you need to generate a UserSig for online services, see Generating a UserSig on the Server.
Log in to the Instant Messaging Console, and then click the target IM app card.
In the left sidebar, choose Auxiliary Tools -> UserSig Tools.
In the UserSig Generator area, enter the UserID.
Click Generate UserSig to generate a UserSig, which expires after 180 days.
Click Copy UserSig to copy the signature and then paste and save the signature.
The system automatically obtains the key of the current app. After entering the UserID and UserSig, you can use the tool to quickly check the validity of the UserSig.