Call is a UI-inclusive call component that can quickly integrate 1v1 calls, group calls, multi-endpoint calls, and other features into your application. With comprehensive and complete components and UI, it significantly reduces your development workload and helps you integrate call functionality within 30 minutes.
Features and Pricing of Call
Call takes effect for an individual (SDKAppID). It is necessary to obtain the Call edition before using it. Different edition descriptions are presented in the table below.
(If the application is not in the foreground, push notifications will be sent.)
✓
✓
✓
Floating window
(The call page can be displayed as a floating window.)
✓
✓
✓
Custom ringtones
✓
✓
✓
Make/Answer/Decline/Hang up a call
✓
✓
✓
Video call switch to Audio call
✓
✓
✓
1-to-1 call
✓
✓
✓
Group call
✓
-
✓
Invite to/Join ongoing calls
✓
（Need to use with Chat Advanced or Ultimate edition）
-
✓
（Need to use with Chat Advanced or Ultimate edition）
Multi-platform call
(A successful connection will automatically terminate requests from other platforms.)
✓
（Need to use with Chat Advanced or Ultimate edition）
-
✓
（Need to use with Chat Advanced or Ultimate edition）
Multi-device call
(A user can be logged in to multiple devices of the same platform, for example, multiple iOS devices, and join a call.)
✓
-
✓
AI noise suppression
(Removes background noises with the help of AI.)
✓
-
✓
Less stutter under poor network conditions
(Reduces stutter rate and loading time under poor network conditions.)
✓
-
✓
Supported platforms
iOS、Android、Web、Flutter
iOS、Android、Web、Flutter
iOS、Android、Web、Flutter
Notes:
1. Active requirements： Call is jointly provided by TRTC and Chat. Therefore, to use Call， you must first ensure that the application has the corresponding Chat plan. For the Chat plan details, see Basic Service.
2. Plan duration： The duration of a package can be used to deduct your call durations. The Call trial edition will not be available once the package duration is exceeded. For 1-to-1 call and group call editions, any usage exceeding the package duration within the package validity period will be charged at pay-as-you-go rates. For the billing details, see Pay-As-You-Go.
3. Free minutes: Each Tencent Cloud account will get 10,000 free minutes per usage cycle (a usage cycle is one month) after it buys a TRTC Call package. The free minutes can deduct usage of both TRTC Call features and TRTC basic features such as on-cloud recording and on-cloud mixtranscoding. To learn more, see Free Minutes.
4. Package bonus minutes: Bonus minutes can deduct your call durations. They are valid for one month and will expire at the end of each usage cycle. After you use up the package, your additional usage will be charged at Pay-As-You-Go.
5. The TRTC basic features will be available if you active Call. If you use the TRTC basic features, additional fees could be incurred. For the billing details, see Billing of On-Cloud Recording and Billing of MixTranscoding and Relay to CDN.
Billing Rules
The fees for Call may include: Call edition fees and overage fees.
Call edition fees: A Call monthly package is necessary in order to use Call.
Pay-as-you-go costs: Pay-as-you-go costs will be incurred if you exceed your Call monthly package's duration. After your monthly package is exhausted, pay-as-you-go costs may be incurred for Chat services and TRTC audio/video durations. In addition, if you use a basic feature of TRTC, such as on-cloud recording and stream mixing and relay, fees for the corresponding features will also be incurred. If you use the trial edition, services will become unavailable for your application after you use up the package. If you use 1-to-1 Call or Group Call, your exceeding usage will be charged at pay-as-you-go rates.
The validity period of a Call package is from the day of purchase to the same day of the following month. For example, if a package was bought on March 1, 2023, its validity period would be from March 1, 2023, to April 1, 2023.
Call is offered at the level of the application (SDKAppID), in other words, every call edition can only be used to activate one application (SDKAppID). If you have multiple applications that need to use Call features, you need to buy multiple Call packages. In addition, the Call edition takes effect immediately after purchase and does not support changing the SDKAppID. Please be sure to confirm the SDKAppID when purchasing.
One application can only be subscribed to one Call edition at a time. For example, if your application is already subscribed to 1-to-1 Call, before the package expires, you cannot upgrade to Group Call. If you do need to upgrade your package, please submit a ticket.
Call is jointly provided by TRTC and Chat. Therefore, the TRTC services will be activated, and according applications will be created for you by default if you enable this feature. You can run Call successfully only when both your Chat plan and Call package are valid.
Activate and purchase guide
You can choose the Call according to the Features and Pricing of Call, and refer to the following guidelines to activate and purchase Call.
Free trial
In order for you to better experience the Call features, we offer a 7-day free trial version for each SDKAppID, with 10,000 free minutes included. Each application (SDKAppID) can apply TRTC Call twice, and the total number of trial opportunities for all SDKAppID under one account (UIN) is 10.
You can activate the Call free trial edition in the Chat console, with the specific operation steps as follows:
1. Log into the Chat console, and click on the target application card to enter the application's basic configuration page.
2. Locate the Call card, and click on Try now.
3. After confirming the content in the popup window, click on Activate now. Once activated, you can proceed with integration according to integration guide.
4. If your current SDKAppID has not yet expired, you can click on Learn more in the Call card, and click Renew in the View Details pop-up window to use the second trial opportunity directly. At this time, the validity period of the trial version will be extended by 7 days.
Note:
Extending the validity period of trial version via Renew will consume one free trial opportunity.
Purchase the official editions of Call
Call is one of the value-added capabilities of Chat. The official edition of Call can only be purchased when the Chat application is the Standard/Premium edition. The steps to purchase the official edition are as follows:
2. Select the Data Center based on your actual business needs, and select the SDKAppID to purchase audio/video calls. You can select an existing application or create a new one. Please confirm that the SDKAppID is selected correctly. It cannot be modified after purchase.
3. If your current Chat application is already in the Standard/Premium edition, you can skip this step; otherwise, you need to select the Chat Plan you need first. For the difference between Chat Plans, see Basic Service Details.
4. Select the Audio/Video Call, and select the required Call version in the capability items. Select the Validity period, and it is recommended that you check auto-renewal. After the package expires, it will automatically renew for you on a monthly basis without any operation.
5. After selecting, confirm that you understand and agree to the relevant Service Level Agreement. Check the Service terms and click Purchase Now.
Note:
If you simultaneously purchase Chat and Call capabilities on the Chat purchase page, the validity period will be used as the validity period for both Chat and the Call capabilities.
6. After the purchase is completed, you can return to the Chat Console and click the desired application card to enter the basic configuration page of the application. Check the current version in the Call card. After the activation is completed, you can refer to theIntegration Guide for integration.
Renew the official editions of Call
Call is one of the value-added capabilities of Chat, it can be renewed only in Standard or Premium editions. The steps to renew the official edition are as follows:
1. Log in to the Chat console, and click the target application card to enter the basic configuration page of application.
2. Click Renew on the Call card.
3. In the checkout pop-up window, select the Validity period. Please confirm that you understand and agree to the relevant Service Level Agreement. Check the Service terms and click Confirm to renew.
4. After the purchase is completed, you can return to the Chat console and click the desired application card to enter the basic configuration page of the application. Check the current version in the Call card. After the activation is completed, you can refer to Integration guide for integration.
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