Last updated: 2020-04-28 15:20:56

    How do I change my VOD billing mode?

    VOD offers two billing modes: daily billing and monthly billing. The default billing mode is daily billing. If you want to change it to monthly billing, please contact your Tencent Cloud rep.

    Packages fall into the daily billing mode.

    Why are fees still incurred after I purchase a resource package?

    After you purchase a resource package, there will be no additional fees incurred on the purchase date. As fees for a day are charged on the next day in the daily billing mode, the additional fees on the package purchase date are actually for the previous day.

    Will fees be incurred repeatedly if a video is watched with the same device ID multiple times a day?

    Yes. Every time a video is watched with the same device ID through the VOD link, there will be traffic consumed, and fees will be incurred accordingly.

    Will billing continue after a video is transcoded?

    No. Each transcoding task is billed only once. A transcoded video will be billed another time only if it is transcoded again.

    Why do I receive deduction notifications during the validity period of a resource package?

    There are many possible reasons. You can simply troubleshoot as follows:

    • Check in the console whether the package is used up; and if yes, fees will be billed daily.
    • Check whether the correct billable items are deducted; for example, traffic can be deducted only by a traffic resource package, while transcoding duration can be deducted only by a transcoding resource package.
    • Transcoding resource packages purchased before February 12, 2020 are legacy packages and cannot be used for video transcoding to 1080p or lower.
    • If the problem persists, please submit a ticket for assistance.

    How do I calculate the accelerated traffic in VOD?

    Accelerated traffic = bitrate * duration * number of viewers. You can use this formula to estimate how much traffic will be needed.
    For example, if a video lasts for one hour at a bitrate of 500 Kbps and is watched by 100 users, the traffic consumed will be about 500 / 8 * 3600 * 100 = 22,500,000 KB = 22.5 GB

    Are transcoding fees and task flow fees the same thing?

    A task flow is to perform multiple template tasks at a time by splicing them. The tasks contained in the task flow are charged at the same prices as the corresponding billable items.

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