- Release Notes and Announcements
- Release Notes
- TRTC Live (TUILiveKit) Product Launch Announcement
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- TRTC Live Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Overview (TUIRoomKit)
- Activate the Service (TUIRoomKit)
- Integration (TUIRoomKit)
- UI Customization (TUIRoomKit)
- Conference Control (TUIRoomKit)
- Cloud Recording (TUIRoomKit)
- API Documentation(TUIRoomKit)
- In-Conference Chat (TUIRoomKit)
- FAQs (TUIRoomKit)
- Error Code (TUIRoomKit)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Protocols and Policies
- TRTC Policy
- Glossary
- Release Notes and Announcements
- Release Notes
- TRTC Live (TUILiveKit) Product Launch Announcement
- TRTC Conference Official Editions Launched
- The commercial version of Conference is coming soon
- Terms and Conditions Applicable to $9.9 Starter Package
- Rules for the "First Subscription $100 Discount" Promotion
- Announcement on the Start of Beta Testing for Multi-person Audio and Video Conference
- TRTC Call Official Editions Launched
- License Required for Video Playback in New Version of LiteAV SDK
- TRTC to Offer Monthly Packages
- Product Introduction
- Purchase Guide
- Billing Overview
- RTC-Engine Packages
- TRTC Call Monthly Packages
- TRTC Conference Monthly Packages
- TRTC Live Monthly Packages
- Pay-As-You-Go
- Billing Explanation for Subscription Package Duration
- Billing of On-Cloud Recording
- Billing of MixTranscoding and Relay to CDN
- Free Minutes
- FAQs
- Billing of Monitoring Dashboard
- Billing of Recording Delivery
- Overdue and Suspension Policy
- Refund Policies
- User Tutorial
- Free Demo
- Video Calling (Including UI)
- Overview (TUICallKit)
- Activate the Service（TUICallKit）
- Integration (TUICallKit)
- UI Customization (TUICallKit)
- Offline Call Push (TUICallKit)
- On-Cloud Recording (TUICallKit)
- Additional Features（TUICallKit）
- Server APIs (TUICallKit)
- Client APIs (TUICallKit)
- ErrorCode
- Release Notes (TUICallKit)
- FAQs(TUICallKit)
- Multi-Participant Conference (with UI)
- Overview (TUIRoomKit)
- Activate the Service (TUIRoomKit)
- Integration (TUIRoomKit)
- UI Customization (TUIRoomKit)
- Conference Control (TUIRoomKit)
- Cloud Recording (TUIRoomKit)
- API Documentation(TUIRoomKit)
- In-Conference Chat (TUIRoomKit)
- FAQs (TUIRoomKit)
- Error Code (TUIRoomKit)
- Live Streaming (Including UI)
- Voice Chat Room (with UI)
- Integration (No UI)
- SDK Download
- API Examples
- Integration Guide
- Client APIs
- Advanced Features
- Relay to CDN
- Enabling Advanced Permission Control
- RTMP Streaming with TRTC
- Utilizing Beautification Effects
- Testing Hardware Devices
- Testing Network Quality
- On-Cloud Recording
- Custom Capturing and Rendering
- Custom Audio Capturing and Playback
- Sending and Receiving Messages
- Event Callbacks
- Access Management
- How to push stream to TRTC room with OBS WHIP
- Server APIs
- Console Guide
- Solution
- FAQs
- Legacy Documentation
- Protocols and Policies
- TRTC Policy
- Glossary
Refund Policy for Monthly Live Streaming Packages
Last updated: 2024-04-26 15:03:35
Five-Day Unconditional Refund
To facilitate your use of Real-time Interactive Live Streaming, if the Live Monthly Subscription Package you have purchased has not been used, Tencent Cloud supports a five-day unconditional return and refund. For a single Tencent Cloud entity, within five days (including the fifth day) from the date of purchasing any package for your SDKAppID, a single package or feature package is supported for a one-time five-day unconditional return.
Note:
You cannot apply for a refund in the following cases:
If the audio and video duration provided within the purchased Live Monthly Subscription Package has been used, regardless of whether it is fully used or not, it is not eligible for a five-day unconditional refund.
If a user's account is suspended due to content review issues (such as illegal or non-compliant behavior), no refunds will be supported for any packages under the account.
Refund Policy
If there is suspected abnormal or malicious return, Tencent Cloud reserves the right to reject your return request.
For orders that meet the five-day unconditional refund scenario, the refund amount will be the total amount spent at the time of purchase, including the cash account balance, earnings transferred to account, and gift account balance.
Note:
Rebates and vouchers will not be returned.
A full refund will be returned to your Tencent Cloud account.
Refund Steps
1. Log in to Console > Work Order > Submit Ticket, and access the ticket submission page.
2. Search in the right-side search box or directly select Real-time Audio and Video TRTC.
3. Choose the issue type as Billing and Refund Issues, and create a work order.
4. Go to the ticket creation page, fill in the relevant information, and click Submit Ticket to complete.
Note:
Before returning the resource, please check if it meets the Five-Day Unconditional Refund policy; if not, the return cannot be processed.
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