Prior to the formal utilization of the customer service console, it is requisite to secure the console account password for administrative configuration or utilisation.
Prerequisites
Completion of opening the customer service feature has been achieved.
Default Administrator First Login Guide
Upon activation of the customer service plugin, a default admin will be created for you. You may access the Manage Portal through the following methods.
Method One: Passwordless Login
Enter the Chat Console's Customer Service Desk, select Function Configuration, click on Go to Customer Service Plugin Management Portal, the default admin may log in the management portal without password.
Method Two: Account and Password
Upon activation of the customer service desk, your Tencent Cloud's internal mailbox will receive the login username and password for the management portal. Use these credentials to directly log in to the Manage Portal.
Non-Default Administrator Login Guide
Step 1: The Administrator Creates Other Administrator Accounts
Step 2: Visit the Email to Check the Login Password
Enter the filled-in administrator email, find the Tencent Cloud Contact Center email, which contains the login password. Click on the login link in the email and proceed to the management end login page.
Step 3: Proceed to Admin Portal Login
On the Admin Portal login page, select Account Login. The account is the admin email, the password is the random password from the email; click to log in.
Agent's Initial Login Guide
Step 1: The administrator creates an agent account from within the Admin Portal
Step 2: Visit the Email to Check the Login Password
Click on the login link within the email to be directed to the administrator login page.
Step 3: Proceed to Admin Portal Login
On the administrator login page, opt for account login. The account is the administrator's email address, the password is the random password in the email. Click log in.
Yes
No
Was this page helpful?