Problem solving

Last updated: 2018-07-10 18:10:30

    Error Codes

    The table contains error codes that may occur when using the SDK. In case of any error code that is not listed in this table, contact customer service. Our engineers can help you solve the problem.

    Code Description
    1003 Incorrect password
    10000 Request timeout (timeout when pulling player configuration and video information. Check your network and try again. Timeout is 10 seconds)
    10001 Failed to parse data (Failed to parse the data obtained by pulling player configuration and video information. It may be caused by a network problem or server exception)
    10002 Connection timeout. Try again later (Failed to pull player configuration and video information. It may be caused by a network problem or server exception)
    10008 Incorrect APPID or File ID
    11044 APPID missing
    11045 File ID missing
    11046 Password missing


    • Why is the screen distortedly stretched when the video is played in H5?
      Video stretching is not supported when playing video in H5. Check if the player container has right width/height configuration.

    • My QQ browser is downloading the video. How to stop it?
      JS cannot intervene such actions due to the restrictions of the QQ mobile browser kernel. Similarly, the kernels of some browsers, such as UC, also provide auto video detection/download feature. Contact your browser developer to disable this feature.

    • The video cannot be hidden on the QQ browser.
      QQ browser takes over the video playback feature from H5, and the X5 kernel uses self-developed player to play videos. QQ browsers use a unified playback interface to ensure a good user experience. For more information, please see QQ Browser Documentation.

    • I didn't get the correct status information when calling relevant methods such as isPlaying().
      In some mobile browsers and webviews, video playback will be taken over by the browser's kernel, which means the SDK will not be able to acquire the correct playback status.

    • Video cannot be automatically played on mobile device after auto playback is set.
      Most mobile browsers cannot automatically load media files due to reasons like data traffic. Users need to trigger this action manually when playing videos.

    • Video is automatically played in full screen mode on iOS.
      By default, video is played in full screen mode on iOS system due to the webkit setting. To achieve inline playback within an App, you can set the webkit-playsinline attribute. Any Safari browser on iOS below 10 is unable to disable the automatic use of full screen mode.

    • Why does the Flash player have two play buttons in Chrome on PC?
      Flash is no longer automatically played starting from Chrome 42. Chrome only plays major Flash contents automatically, while other Flash contents are paused, unless users enable them manually.

    Was this page helpful?

    Was this page helpful?

    • Not at all
    • Not very helpful
    • Somewhat helpful
    • Very helpful
    • Extremely helpful
    Send Feedback