Notes for Arrears Processing

Last updated: 2020-09-18 14:30:47

    Arrears Description

    • A daily consumption bill will be generated for daily billable items of LVB in the morning next day after use, while a monthly consumption bill will be generated for monthly billable items on the 1st day of the next month after use.
    • When your Tencent Cloud account falls into arrears due to insufficient account balance, you will receive account arrears reminders. You can top up your account within 24 hours. If your account is topped up to a positive balance within 24 hours, the LVB service will run normally; otherwise, it will be suspended.
    • After your account falls into arrears, LVB will not immediately terminate ongoing live streams and PGM outputs, which will continue to run and incur fees normally.

    Service Suspension Description

    • For accounts that involve arrears, non-compliant contents, or noncompliance with the Tencent Cloud service agreement, the LVB team has the right to stop the service and will automatically repossess LVB resources and clear LVB-related data and records under the accounts after 60 days.
    • After the service is suspended, the LVB Console and APIs cannot be used, VOD files generated by LVB recording will become inaccessible, and the LVB screenshots stored in COS will also be processed according to the COS arrears policy.
    • If the LVB service is suspended for Tencent Cloud accounts as they involve non-compliant contents or noncompliance with the Tencent Cloud service agreement, it cannot be resumed.

    Repossession Description

    • For accounts that have been suspended for over 60 days, Tencent Cloud LVB will automatically repossess LVB resources and permanently clear LVB-related data and records under the accounts, such as configurations, service logs, terminal authorizations, and purchase records.
    • If you no longer intend to use the LVB service and wish to deactivate it and clear your LVB account data, please contact your Tencent Cloud rep or submit a ticket for assistance.

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