- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- PurchaseReservedInstancesOffering
- Cloud Hosting Cluster APIs
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
- Tutorial
- Release Notes and Announcements
- Release Notes
- Public Image Release Notes
- Announcements
- Updating Some Image Pip Package Management Tools for CentOS 7
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- OrcaTerm Proxy IP Addresses Updates
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Stopping supporting for Ubuntu 10.04 images
- Solution to Tomcat Start Failure on Ubuntu14.04
- Upgrading Virtio network card drive for Windows CVMs
- About Configuration of Security Group Port 53
- Windows Server 2003 System Images End of Support Announcement
- End of Support for Windows Server 2008 R2 Enterprise Edition SP1 64-bit System Images
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits
- Convenience Features
- Instances
- Creating Instances
- Managing Instance Launch Template
- Batch Sequential Naming or Pattern String-Based Naming
- Logging In to Linux Instances
- Logging in to Windows instance
- Adjusting Configuration
- View Instance Details
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Conversion from Pay-As-You-Go to Monthly Subscription
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Starting Up Instances
- Shutting Down Instances
- Restarting Instances
- Reinstalling System
- Using Tencent Cloud Automation Tools to execute commands
- Terminating/Returning Instances
- Enabling Instance Termination Protection
- Instance Repossession or Recovering
- Spot Instances
- Querying the Repossession Status of a Spot Instance
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Enabling and Disabling Hyper-Threading
- Reserved Instances
- Images
- Migrating Servers
- Maintenance Tasks
- Cloud Disks
- Networking
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Building a Visual GUI
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from Windows to a Windows CVM via MSTSC
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Linux to a CVM Using FTP
- Uploading Files from Windows to a CVM Using FTP
- Other CVM Operations
- CVM Access to COS via a Private Network
- Best Practices for Boot Mode Legacy BIOS and UEFI
- Recovering Data on Linux CVMs
- Managing Disk Space on Windows CVMs
- Changing Kernel of a Linux Instance Manually
- Setting Up Windows-based AD Domain on a CVM
- Network Performance Test
- High-throughput Network Performance Test
- Using USB/IP to Share USB Devices in Linux
- Using RemoteFx to Redirect USB Devices in Windows
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Calling Cloud APIs via Python to Share Custom Images in Batches
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Updating the Virtio ENI Driver
- Modifying SID
- Modifying VNC Resolution
- Ensuring Unique SIDs for CVMs Using Sysprep
- Use of the atop Monitoring Tools by Linux Instances
- Introduction to Linux Kernel Parameters
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Connection to a Windows CVM through Remote Desktop was denied
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Windows instance: no remote Desktop license server can provide license
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- PurchaseReservedInstancesOffering
- Cloud Hosting Cluster APIs
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Related Agreement
- Glossary
Issues on Logging in and Connecting to Instances
Last updated: 2024-01-06 17:26:45
How do I log in to a CVM instance using VNC?
Tencent Cloud allows users to log in to a CVM instance by using the VNC web client. If you do not have a remote login client installed or cannot log in using the client, you can use a VNC web client to log in to a CVM instance. You can use the web client to log in remotely, view the CVM instance status, and perform basic instance management. For detailed instructions, refer to the following documents:
How do I enable multi-user remote login on a Windows server?
The Windows server supports multi-user remote login. For detailed configuration directions, refer to Setting Up Multi-user Remote Login for Windows CVMs.
If you fail to enable multi-user remote login on a Windows server after following the directions in the document above, restart the instance and try logging in again.
How can I log in to an instance running Ubuntu as root?
The default user for Ubuntu is
ubuntu. root is not enabled during the installation process by default. If necessary, you can enable root by following the directions below:1. Log in to the CVM instance using
ubuntu.2.
Run the following command to set a password for
root:sudo passwd root
3. Enter a password for
root and press Enter.4. Enter the password again and press Enter.
If the following message is displayed, the password was set successfully:
passwd: password updated successfully
5. Run the following command to open
sshd_config:sudo vi /etc/ssh/sshd_config
6. Press i to switch to the editing mode. Find
#Authentication and change the value of PermitRootLogin to yes, as shown in the following figure:Note:
If
PermitRootLogin is commented, remove the comment marks (#).
7. Press Esc and enter :wq to save the file and exit vi.
8. Run the following command to restart the SSH service.
sudo service ssh restart
9. Refer to Logging into Linux Instances Using the Standard Login Method on how to use the following information to log in to your CVM instance running Ubuntu.
Username: root
Password: the password you set in Step 2.
A successful login using root is shown in the following figure:
What do I do if I cannot connect (log in) to my CVM instance after restarting it?
This problem may have been caused by the high CPU and memory usage of your instance. For more information, please refer to the following documents:
What do I do when I connect to my CVM instance remotely and the connection times out?
Make sure that:
The instance is running.
The instance is associated with security groups with the necessary security group rules. For detailed information, refer to Adding Security Group Rules.
The instance has enabled SSH or RDP.
The instance has opened the corresponding ports. SSH uses port 22 by default and RDP uses port 3389 by default.
Why is my remote connection to my Linux instance refused?
Make sure that:
The instance has enabled SSH or RDP.
The instance has opened the corresponding ports. SSH uses port 22 by default and RDP uses port 3389 by default.
Why do I get the invalid username or password message when I remotely connect to my Linux instance?
Make sure that:
You used the correct username. The default username for most Linux distributions is
root. However, Ubuntu uses ubuntu.You entered your password correctly. If you forgot your password, reset it. For detailed directions, refer to Resetting Instance Passwords.
Why do I get the invalid username or password message when I remotely connect to my Windows instance?
Make sure that:
You used the correct username. The default username for Windows is
Administrator.You entered your password correctly. If you forgot your password, reset it. For detailed directions, refer to Resetting Instance Passwords.
To use a user without administrator privileges to log in, that user needs to belong to the Remote Desktop Users group.
Does the Console support multi-user login via VNC?
No. If one user has already logged in, other users will not be able to log in.
What do I do if I forgot my CVM instance login password?
Why can’t I use Internet Explorer 8.0 to log in to my instances?
The VNC web client supports Internet Explorer 10 or later. Please download the latest version of Internet Explorer.
In addition, we recommend you use Google Chrome because the Tencent Cloud Console offers a better user experience on Google Chrome than on Internet Explorer.
How do I log in to my Linux instance remotely?
Tencent Cloud recommends logging in to a Linux instance using the standard login mode. You can also:
What do I do if I cannot connect to my Linux instance?
If you cannot connect to your Linux instance, refer to Linux Instance Login Failures for troubleshooting instructions.
If this problem persists, please submit a ticket.
What do I do if I cannot connect to my Windows instance?
If you cannot connect to your Windows instance, refer to CVM Login Failure for troubleshooting instructions.
If this problem persists, please submit a ticket.
What do I do if I find that my CVM instance was logged into from unusual locations?
If you find that your CVM instance was logged into from locations you do not recognize:
1. Double check the login time from the unusual login location and check whether you or other administrators logged in at that time.
2. If no, follow the steps below:
2.1 Reset the password immediately.
2.2 Check your instance for viruses or trojans.
2.3 Use security groups to limit logins to specific IP addresses.
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