- Product Introduction
- Tutorial
- Release Notes and Announcements
- Public Image Updates
- Announcements
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- WebShell Proxy IP Addresses Updates
- Windows Server 2003 System Images End of Support Announcement
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Windows Server 2008 R2 Enterprise Edition SP1 64-bit Images End of Support Announcement
- Upgrading Virtio network card drive for Windows CVMs
- Solution to Tomcat Start Failure on Ubuntu14.04
- Stopping supporting for Ubuntu 10.04 images
- About Configuration of Security Group Port 53
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits Overview
- Convenience Features
- Instances
- Creating Instances
- Working with Instance Launch Templates
- Batch Sequential Naming or Pattern String-Based Naming
- Generating API Explorer Reusable Scripts to Create Instances
- Adjusting Configuration
- Querying Information
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Querying the Repossession Status of a Spot Instance
- Shutting Down Instances
- Restarting Instances
- Logging in to Linux Instance
- Logging in to Windows instance
- Reinstalling System
- Using Tencent Cloud Automation Tools
- Terminating/Returning Instances
- Instance Repossession
- Spot Instances
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Starting Up Instances
- Managing Roles
- Images
- Service Migration
- Cloud Disks
- Networking
- Maintenance Tasks
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Migrating CVM Instances
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading Files from Linux to a CVM Using FTP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Windows to a CVM Using FTP
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Windows to a Windows CVM via MSTSC
- Other CVM Operations
- Network Performance Test
- High-throughput Network Performance Test
- Building a Visual GUI
- Recovering Data on Linux CVMs
- CVM Access to COS via a Private Network
- Changing Kernel of a Linux Instance Manually
- Managing Disk Space on Windows CVMs
- Setting Up Windows-based AD Domain on a CVM
- Using RemoteFx to Redirect USB Devices in Windows
- Using USB/IP to Share USB Devices in Linux
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Use of the atop Monitoring Tools by Linux Instances
- Ensuring Unique SIDs for CVMs Using Sysprep
- Modifying VNC Resolution
- Introduction to Linux Kernel Parameters
- Updating the Virtio ENI Driver
- Modifying SID
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Windows instance: no remote Desktop license server can provide license
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Connection to a Windows CVM through Remote Desktop was denied
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Service Agreement
- Glossary
- Product Introduction
- Tutorial
- Release Notes and Announcements
- Public Image Updates
- Announcements
- CentOS 8 End of Maintenance
- Discontinuation of Support for SUSE Commercial Images
- Price Reduction in Selected Availability Zones
- WebShell Proxy IP Addresses Updates
- Windows Server 2003 System Images End of Support Announcement
- Pay-as-you-go Price Adjustments for Standard S3 CVMs in the Silicon Valley Region
- Vulnerability repairing for Linux images
- Windows Server 2008 R2 Enterprise Edition SP1 64-bit Images End of Support Announcement
- Upgrading Virtio network card drive for Windows CVMs
- Solution to Tomcat Start Failure on Ubuntu14.04
- Stopping supporting for Ubuntu 10.04 images
- About Configuration of Security Group Port 53
- Purchase Guide
- Getting Started
- Operation Guide
- Operation Guide Overview
- Use Limits Overview
- Convenience Features
- Instances
- Creating Instances
- Working with Instance Launch Templates
- Batch Sequential Naming or Pattern String-Based Naming
- Generating API Explorer Reusable Scripts to Create Instances
- Adjusting Configuration
- Querying Information
- Renaming Instances
- Resetting Instance Password
- Managing Instance IPs
- Changing Instance Subnet
- Changing Security Group
- Searching for Instances
- Exporting Instance List
- Renewing Instances
- Querying the Repossession Status of a Spot Instance
- Shutting Down Instances
- Restarting Instances
- Logging in to Linux Instance
- Logging in to Windows instance
- Reinstalling System
- Using Tencent Cloud Automation Tools
- Terminating/Returning Instances
- Instance Repossession
- Spot Instances
- No Charges When Shut Down for Pay-as-You-Go Instances
- Managing Roles
- Starting Up Instances
- Managing Roles
- Images
- Service Migration
- Cloud Disks
- Networking
- Maintenance Tasks
- Security
- Security Groups
- Protection of Sensitive Operations
- Managing Login Password
- Managing SSH Keys
- Spread Placement Group
- Unblocking Port 25
- Tags
- Monitoring and Alarms
- Sample Console Configuration
- Best Practice
- Best Practices
- Choosing the CVM Model
- Migrating CVM Instances
- Setting up a Website
- Building an Environment
- Building a Website
- Building an Application
- Data Backup
- Uploading Local Files to CVM
- Copying Local Files to CVMs
- Uploading Files from MacOS to Windows CVM Using MRD
- Uploading Files from Linux to Windows CVM using RDP
- Uploading Files from Linux to a CVM Using FTP
- Uploading files via WinSCP to a Linux CVM from Windows
- Uploading Files from Windows to a CVM Using FTP
- Uploading Files from Linux or MacOS to Linux CVM via SCP
- Uploading Files from Windows to a Windows CVM via MSTSC
- Other CVM Operations
- Network Performance Test
- High-throughput Network Performance Test
- Building a Visual GUI
- Recovering Data on Linux CVMs
- CVM Access to COS via a Private Network
- Changing Kernel of a Linux Instance Manually
- Managing Disk Space on Windows CVMs
- Setting Up Windows-based AD Domain on a CVM
- Using RemoteFx to Redirect USB Devices in Windows
- Using USB/IP to Share USB Devices in Linux
- Using AVX-512 Instructions to Accelerate AI Applications on CVM
- Building Tencent SGX Confidential Computing Environment
- Configuring Persistent Memory in M6p Instances
- Operations Guide
- Initializing Data Disks
- Environment Configurations
- Installing Software
- User Data
- Work with Operating Systems
- System Activation
- System Updates
- System Shutdown
- Configuring High-performance Power Management
- Windows Recovery Mode
- Use of the atop Monitoring Tools by Linux Instances
- Ensuring Unique SIDs for CVMs Using Sysprep
- Modifying VNC Resolution
- Introduction to Linux Kernel Parameters
- Updating the Virtio ENI Driver
- Modifying SID
- Others
- Troubleshooting
- Instance-Related Failures
- CVM Login Failures
- Windows Instance Login Failures
- Windows Instance Login Failures
- An authentication error occurred when you tried to log in to a Windows instance remotely
- Failed to Reset the CVM Password or the CVM Password Is Invalid
- Windows instance: no remote Desktop license server can provide license
- Requires network-level identity verification
- Problems occurred when you tried to log in to a Windows CVM remotely on Mac
- Failed to log in to a Windows CVM due to high CPU and memory usage
- Failed to connect to a remote computer through Remote Desktop
- Credentials Not Work
- Connection to a Windows CVM through Remote Desktop was denied
- Remote Login Failure Due To Port Issues
- Linux Instance Login Failures
- Linux Instance Login Failures
- Unable to Log in to a Linux Instance via SSH Key
- Failing to log in to a Linux CVM due to high CPU and memory usage
- Remote Login Failure due to Port Issues
- VNC Login Error (Module is Unknown)
- VNC Login Error (Account Locked due to XXX Failed Logins)
- VNC Login Error (Login Failed with Correct Password)
- VNC or SSH Login Error (Permission Denied)
- Login Failure Due to /etc/fstab Configuration Errors
- sshd Configuration File Permissions
- Infinite Loop Call in /etc/profile
- Login Failure Due to Server Isolation
- Login Failure Due to High Bandwidth Occupation
- Remote Connect Failure Due to Security Group Settings
- Troubleshooting Linux Instance Issues via VNC and Rescue Mode
- Failed to shut down or restart a CVM
- Network Namespace Creation Failure
- Kernel and IO Issues
- Missing System bin or lib Soft Link
- Suspected Infection with Virus
- "no space left on device" Error During File Creation
- Linux CVM Memory Issues
- Network Related Failures
- Instance-Related Failures
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- Region APIs
- Instance APIs
- DescribeInstances
- DescribeInstanceFamilyConfigs
- DescribeZoneInstanceConfigInfos
- DescribeInstanceTypeConfigs
- DescribeInstancesOperationLimit
- DescribeInstanceVncUrl
- InquiryPriceRunInstances
- InquiryPriceResetInstance
- InquiryPriceResetInstancesType
- InquiryPriceResizeInstanceDisks
- RunInstances
- StartInstances
- RebootInstances
- StopInstances
- ResetInstance
- TerminateInstances
- ResetInstancesType
- ResizeInstanceDisks
- ResetInstancesPassword
- ModifyInstancesAttribute
- ModifyInstancesProject
- InquirePricePurchaseReservedInstancesOffering
- DescribeReservedInstancesConfigInfos
- DescribeInstancesStatus
- Placement Group APIs
- Image APIs
- Key APIs
- Security Group APIs
- Network APIs
- Instance Launch Template APIs
- Data Types
- Error Codes
- FAQs
- Service Agreement
- Glossary
In addition to creating a custom image, you can also import the system disk images of local servers or servers on other cloud platforms to a custom CVM image, and then create or reinstall a CVM with it.
Preparation
Prepare an image file that meets the import requirements.
| Image Attribute | Requirements |
|---|---|
| OS |
|
| Image format |
|
| File system type | GPT partition is not supported |
| Image size |
|
| Network |
|
| Driver |
|
| Kernel | Native kernel is preferred for an image. Any modifications on the kernel may cause the import to fail. |
| Region | Importing images from COS in another region is unavailable for the Shanghai Finance and Shenzhen Finance. |
Directions
- Log in to the CVM console and click Images on the left sidebar.
- Select Custom image and click Importing an image.
- Activate COS, and then create a bucket. Upload the image file to the bucket and obtain the image file URL as stated in Downloading Objects.
- Click Next.
- Complete the configurations and click Import.
You will be notified about the result of import in the Message Center.NoteEnsure the entered COS file URL is correct.
Failed Imports
If the import failed, troubleshoot as follows:
Notes
Make sure you have subscribed to product service notifications via Message Subscription. This ensures you can receive notifications from Message Center, SMS messages, and emails about the cause of failure.
NoteIf you do not subscribe to product service notifications, you will not receive the import result in Message Center.
Troubleshooting
You can refer to the following information for troubleshooting on errors. See error codes for detailed error prompt and error description.
InvalidUrl: invalid COS URL
展开&收起The InvalidUrl error indicates that an incorrect COS URL has been entered. The possible causes are:
- The image URL you entered is not a Tencent Cloud COS image URL.
- The COS URL is not allowed for public read and private write.
- The COS file is allowed for private read, but the signature has expired.Note
Signed COS URLs can only be accessed once.
- A COS URL of another region has been entered.Note
The image import service accesses the COS server in the local region through the private network.
- The user's image file has been deleted.
If you receive the error message about an invalid COS URL, troubleshoot based on the reasons above.
InvalidFormatSize: invalid format or size
展开&收起The InvalidFormatSize error indicates that the format or size of an image to be imported does not meet the following requirements of Tencent Cloud:
- Supported image file formats are
qcow2,vhd,vmdk, andraw. - The size of an image file to be imported cannot exceed 50 GB (based on the size in qcow2 format).
- The size of the system disk to which the image is imported cannot exceed 500 GB.
If you receive an error message that the image format or size is invalid:
- Convert the image file into an appropriate format as instructed in Preparing a Linux Image, reduce the image content and import again.
- Migrate the instance using Offline Instance Migration, which supports migrating an image file of up to 500 GB.
VirtioNotInstall: Virtio driver not installed
展开&收起The VirtioNotInstall error indicates that the image to be imported does not have Virtio driver installed. Tencent Cloud uses the KVM virtualization technology and requires users to install Virtio driver on the image to be imported. Except for a few customized Linux OSs, most Linux OSs have Virtio driver installed. In Windows OSs, users need to manually install the Virtio driver:
- For Linux image import, please see Checking Virtio Drivers in Linux.
- For Windows image import, see Preparing a Windows Image to install the Virtio driver.
CloudInitNotInstalled: cloud-init program not installed
展开&收起The CloudInitNotInstalled error indicates that the image to be imported does not have cloud-init installed. Tencent Cloud uses the open-source cloud-init software to initialize the CVM. If cloud-init is not installed, the CVM initialization will fail.
- For Linux image import, see Installing Cloud-Init on Linux.
- For Windows image import, see Installing Cloudbase-Init on Windows.
- After cloud-init or cloudbase-init is installed, replace the configuration file based on the corresponding document so the CVM can pull data from the correct data source upon startup.
PartitionNotPresent: partition information not found
展开&收起The PartitionNotPresent error indicates that the imported image is incomplete. Check whether the boot partition was included when the image was created.
RootPartitionNotFound: root partition not found
展开&收起The RootPartitionNotFound error indicates that the root partition cannot be detected in the image to be imported. Check the image file. The possible causes are:
- The installation package was uploaded.
- The data disk image was uploaded.
- The boot partition image was uploaded.
- An incorrect file was uploaded.
InternalError: unknown error
展开&收起The InternalError error indicates that the cause of error has not yet been recorded. Contact the customer service and our technical personnel will help you resolve the issue.
Error codes
| Error Code | Description | Troubleshoot |
|---|---|---|
| InvalidUrl | Invalid COS URL | Check whether the COS URL is the same as the imported image URL. |
| InvalidFormatSize | The format is incorrect or the size is too large. | Check the format and size of the image as described in Preparations. |
| VirtioNotInstall | The Virtio driver has not bee installed. | Install the Virtio driver in the image by referring to the Driver section in Preparations. |
| PartitionNotPresent | Partition information not found. | Image is corrupted possibly due to incorrect image creation method. |
| CloudInitNotInstalled | Cloud-init software not installed. | Install cloud-init in the Linux image by referring to the Driver section in Preparations. |
| RootPartitionNotFound | Root partition not found. | Image is corrupted possibly due to incorrect image creation method. |
| InternalError | Other errors. | Contact our customer service. |
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