This document describe how to troubleshoot failed or invalid password resets for a Windows Server 2012 CVM.
Problem
- After the CVM password is reset, the system prompts "The system is busy, and your instance password failed to be reset (7617d94c)."
- After the CVM password is reset, the new password does not take effect, and the login password remains the old one.
Cause
Possible causes are:
- The
cloudbase-init
component in the CVM is damaged, modified, disabled, or not started.
- The
cloudbase-init
component for password reset is blocked by the third-party security program (e.g., 360 Total Security or Huorong Security) installed on the CVM.
Troubleshooting
Try the following according to the failure reason.
Checking the cloudbase-init service
- Logging in to Windows Instance (WebRDP).
- On the desktop, right-click
and choose Run. Enter services.msc in the Run dialog box, and press Enter to open the Services window.
- Check whether the
cloudbase-init
service exists, as shown in the following figure:

- Double-click the
cloudbase-init
service to open the cloudbase-init properties dialog box, as shown in the following figure:

- Select the General tab and check whether the
cloudbase-init
startup type is Automatic.
- If yes, proceed to the next step.
- If no, set the
cloudbase-init
startup type to Automatic.
- Switch to the Log On tab and check whether Local System account is selected for the
cloudbase-init
service.
- If yes, proceed to the next step.
- If no, select Local System account for the
cloudbase-init
service.
- Switch to the General tab, click Start in Service status to manually enable the
cloudbase-init
service, and check whether an error occurs.
- On the desktop, right-click
and choose Run. Enter regedit in the Run dialog box, and press Enter to open the Registry Editor window.
- In the registry navigation pane on the left, expand the following hierarchies in order: HKEY_LOCAL_MACHINE > SOFTWARE > Cloudbase Solutions > Cloudbase-Init.
- Locate all "LocalScriptsPlugin" registry keys under ins-xxx and check whether the LocalScriptsPlugin value is 2.

- If yes, proceed to the next step.
- If no, set the LocalScriptsPlugin value to 2.
- On the desktop, click
and choose This PC. Check whether the CD drive is loaded under Devices and drives, as shown in the following figure:

Checking the security program installed on the CVM
Scan for CVM vulnerabilities using the installed security program and check whether cloudbase-init
components are blocked.
- If the CVM has vulnerabilities, fix them.
- If core components are blocked, unblock them.
Check and configure the cloudbase-init
components as instructed below.
- Logging in to Windows Instance (WebRDP).
- Restore and set the
cloudbase-init
components according to the actually installed third-party security program.
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